Retail Store Tailor

Men's Wearhouse; Fairfield (CA); On-site; USD 2,675,000 - 4,280,000; Full time

Job summary

Men's Wearhouse is seeking a Retail Store Tailor—Alterations to provide high-quality alterations, fittings, and garment repairs, delivering perfect fits and exceptional customer service.

You will work on hems, waist adjustments, sleeves, and more, maintain clean workspace, and support front-of-house as needed. This role requires detail orientation, reliability, and the ability to work around a busy store schedule.

Qualifications

• Strong sewing and alteration skills with eye for detail.
• Ability to stand for extended periods and lift fabrics.
• Excellent time management to meet daily alteration goals.
• Customer-focused approach and teamwork in a retail setting.

Responsibilities

• Perform standard alterations to achieve high-quality finishes.
• Measure, fittings, and garment repairs with accuracy.
• Maintain tidy, organized work area and tag completed work.
• Support front-of-house tasks and assist customers.
• Collaborate with team to uphold store standards.

Skills

Sewing

Tailoring

Customer service

Quality assurance

Time management

Tools

Sewing machines

Job description

RETAIL STORE TAILOR—ALTERATIONS

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating effectively with colleagues and upholding company standards at all times.

Essential Functions

Tailor Shop Production & Operations

• Efficiently perform standard alterations - including but not limited to pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments - in alignment with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed.
• Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
• Press garments to ensure a clean crisp finish.
• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained.
• Demonstrate proficiency with all tailor shop equipment.
• Ensure completed work is accurately tagged, organized, and ready for customer pickup.
• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.

Customer Service

• Support front-of-house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.
• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
• Adapt to changing workload priorities and scheduling needs as directed by management.

Team Based Work Environment

• Share specialized tailoring knowledge and/or techniques with fellow tailors to ensure consistent quality and ongoing skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.
• Seek and respond to constructive feedback from your management team and communicate concerns or requests promptly.
• Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
• Uphold standards of professional appearance and personal care.

Physical And Mental Requirements

• Ability to operate small tools and equipment - including, but not limited to, needles, scissors, sewing machines, and presses, with precision.
• Ability to understand, follow, and execute detailed instructions.
• Ability to sit and stand for extended periods of time.
• Strong attention to detail to ensure all garments meet quality standards.
• Excellent time management skills to complete each alteration efficiently within designated timeframes.
• Ability to communicate clearly and professionally.
• Ability to read, count, and write to complete required documentation accurately.
• Physically able to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

careers.tailoredbrands.com

Pay Range: $19.42-$31.07

We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.