Retail Store Supervisor Woodbridge, VA, Virginia

Total Wine; Virginia (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic store Supervisor to enhance customer experiences and drive sales in a vibrant retail environment. In this role, you will support the management team and lead cashiers and stock associates, ensuring the store operates smoothly. Your leadership will help cultivate a knowledgeable and customer-focused team, while you gain expertise in a diverse range of products. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you!

Qualifications

• 2 years of retail sales or customer service experience required.
• Strong interpersonal skills and ability to lead a team.

Responsibilities

• Oversee cashier and sales floor activities while providing excellent customer service.
• Train and develop team members to foster a sales-focused environment.

Skills

Customer Service

Sales Management

Team Leadership

Problem Solving

Interpersonal Skills

Tools

Point of Sale Systems

Job description

About the role

As a store Supervisor, you support the store management team to maintain Total Wine & More’s brand by delivering best-in-class service, selection, and value to our customers. You will oversee cashiers, stock associates, and sales associates, and act as the Manager-on-duty in the absence of a store manager. The store Supervisor is also directly involved in promoting Total Wine & More products and services to our customers and may serve in a team member capacity to support the merchandiser/stock associates and cashiers. You will report to the store management team.

Join us to become an industry expert in a fun and thriving retail company!

You will

• Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
• Create and foster a sales-focused environment through the development of team members.
• Open and close the store.
• Help with training and leadership of team members.
• Oversee cashier, merchandising, and sales floor activities.
• Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products.
• Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

What we're looking for

• 21 years of age or older.
• Ability to work a full-time schedule as business requires.
• Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
• 2 years retail sales, customer service or hospitality management experience, to include register transactions, identifying/resolving customer issues, and coaching peers or team.
• Strong interpersonal