Retail Store Shift Supervisor

Lindt & Sprüngli (USA) Inc.; New Jersey; On-site; USD 23,000 - 25,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. seeks a Shift Supervisor to lead in-store customer experiences at Lindt Chocolate Shops in the United States. You will drive sales, develop staff, and uphold company standards while delivering a premium brand experience.

Responsibilities include achieving sales targets, training team members, and maintaining inventory controls and POS accuracy. Availability of nights, weekends, and holidays is required; compensation reflects market rates for hourly roles.

Qualifications

• Proven sales background.
• Ability to take direction and delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales plans and communicate the store's sales mission to staff.
• Train and develop sales staff to ensure knowledge of Lindt products and brand representation.
• Ensure operational controls and compliance with company standards.
• Assist with inventory control, shrink management, and cash handling procedures.

Skills

Proven sales background

Direction and delegation

Basic math skills

Education

High School Graduate or equivalent

Tools

POS systems

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers.

With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.
• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

• Ensure store meets or exceeds company standards for operational controls and compliance.

Inventory Control/Shrink Cash Management

• POS, Paperwork, logs, policies & procedures
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements

Skills & Knowledge

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $17.00 - $18.00 an hour

Employment Terms

Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions.

A bonus and/or long-term incentive may be included as part of this compensation package.

Equal Opportunity

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Background Screening

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Company Culture

Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards.

Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together.

We are a responsible "employer of choice" who provides an inspiring people experience.

Together, we build trust, drive innovation, and grow - as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.

Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.