Retail Store Shift Supervisor

Applegreen (US) Welcome Centers; Lake Katrine (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A service provider at travel plazas is seeking a Shift Supervisor in Lake Katrine, New York. This role involves leading shifts, ensuring exceptional customer service, and compliance with food safety standards. Responsibilities include training new team members and performing various kitchen tasks. Candidates should have cash handling and customer service experience, with a background in leadership preferred. Flexible schedules and comprehensive benefits are offered.

Qualifications

• Minimum cash handling and customer service experience required.
• Preferred experience as a shift supervisor or in leadership roles.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead team members and ensure excellent customer service.
• Complete opening and closing procedures accurately.
• Monitor food handling procedures and safety standards.
• Train newly hired team members.
• Perform various kitchen-related tasks.

Skills

Cash handling

Customer service

Leadership

Effective communication

Job description

What You’ll Do

As the Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance