Retail Store Shift Lead

Dairy Farmers of America; Beaver (UT); On-site; USD 21,000 - 30,000; Part time

Job summary

Dairy Farmers of America is seeking a Store Shift Lead to support retail staff, assign daily tasks, monitor performance, and ensure safety and closing procedures are completed. The role emphasizes strong customer service, team leadership, and adherence to food safety standards in a fast-paced environment.

Responsibilities include coaching staff, scheduling, addressing customer concerns, approving refunds, and ensuring shelves are stocked and store operations run smoothly across shifts.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail or customer service experience.
• Proven leadership attributes or team leadership experience.
• SMK_HGRO10 Retail Store Shift Lead certification.
• Certification/licensing may be required during employment.

Responsibilities

• Support retail staff and assign daily tasks to ensure smooth store operation.
• Plan daily schedules and cover positions throughout the day.
• Monitor customer experience and address concerns promptly.
• Assist customers and resolve issues professionally and promptly.
• Motivate the team and provide coaching during shifts.
• Train and develop new employees and document issues for managers.
• Handle refunds and ensure cash drawer readiness.
• Ensure store safety: doors locked, alarm set, and safe secured.
• Maintain order in receiving room and proper product placement.
• Model company values and perform duties of a retail store associate.
• Follow safety and sanitation procedures; other duties as required.

Skills

Customer service

Leadership

Team leadership

Communication

Conflict resolution

Time management

Attention to detail

Problem solving

English proficiency

Food safety awareness

Education

High school diploma or equivalent

Certification: SMK_HGRO10 Retail Store Shift Lead

Certification and/or License (may be required)

Job description

Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an
exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team
members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed;
monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

JOB DUTIES AND RESPONSIBILITIES

• Function as the go-to resource for retail staff while on duty.
• Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before
  leaving at night.
• Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)
• Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,
  cleanliness/store appearance, service, merchandise availability, signage)
• Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues
  are resolved in a timely manner
• Motivate the team during demanding service periods; provide recognition and constructive feedback throughout
  the shift as appropriate
• Train and develop new employees; provide coaching for ongoing improvement
• Handle or escalation of any store or employee-related issues; document as appropriate for the store manager or
  store supervisor to review
• Approve refunds
• Get change if needed for the cash drawers
• Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe
  is shut and locked
• The Creamery: Make sure that the receiving room in order and cheese is not left out at night
• Act as a role model in representing the company, the team, and themselves
• Perform any of the duties of the retail store associate
• Follow all safety and sanitation procedures
• The requirements herein are intended to describe the general nature and level of work performed by employee,
  but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• 1 to 2 years of retail, customer service, or related experience
• Demonstrated ability to deliver excellent customer service and leadership attributes or team leadership
  experience
• SMK_HGRO10 Retail Store Shift Lead (1)
• Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service skills
• Able to respond courteously and efficiently to inquiries, complaints, and requests
• Able to work in collaboration effectively and foster good teamwork
• Able to motivate others in a positive and constructive manner
• Able to demonstrate solid judgment and decision-making skills
• Able to resolve internal conflicts with tact and professionalism
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Attention to detail and able to multi-task
• Problem solving skills
• Able to communicate clearly and effectively, both verbally and in writing
• Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment
• Must be able to read, write and speak English