Job Description/Summary
This is a full or part-time position that requires an associate to be outgoing, friendly, and helpful to welcome and assist our customers with purchasing decisions, process transactions, and maintain a clean and visually appealing sales floor. A sales associate must enjoy interacting with customers and be able to provide the customers with a seamless, positive shopping experience.
Responsibilities
- Greet all customers in a friendly, helpful, and professional way as they enter the store or call in.
- Quickly and actively seek out customers to assess their needs, answer questions and provide solutions.
- Provide customers with detailed product information and recommendations if requested.
- Advise customers on promotions and sales.
- Total purchases and process cash, check and credit card payments.
- Process exchanges, returns, and refunds according to company policy.
- Resolve complaints in a professional manner or escalation to the appropriate channels if unable to resolve the issue.
- Maintain assigned areas to ensure merchandise is stocked, shop-able and the area is clean and safe.
- Adhere to all safety rules and regulations while performing work assignments.
- Follow all company policies and procedures as specified in the Employee Handbook.
- Perform all other duties as assigned by the Supervisor/Manager.