Retail Store Manager, Williamsburg

Framebridge; New York (NY); On-site; USD 90,000 - 166,000; Full time

Job summary

Framebridge is seeking a Retail Store Manager for their Williamsburg location. The ideal candidate will manage exceptional customer service, lead a high-performing team, and ensure operational excellence. With a commitment to creative framing solutions, this role requires experience in retail management and a passion for building customer relationships.

Benefits

Competitive pay

Health, vision, and dental insurance

Retirement savings plan

Paid parental leave

Employee discount

Free frames

Team building events

Paid time off

Qualifications

• 3+ years of experience as a Store Manager in a customer-facing sales or hospitality setting.
• Strong interpersonal and relationship-building skills.
• Experience managing in a customer service or retail role.

Responsibilities

• Set the standard of exceptional customer service.
• Recruit, interview, and train retail associates.
• Coordinate in-store events with the marketing team.

Skills

Leadership

Customer Service

Analytical Skills

Problem-Solving

Communication

Education

Degree in art, design, marketing or relevant fields

Job description

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Job Description

Framebridge is looking for a Store Manager to join our growing, fast-paced team!. Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. We custom frame and ship our product directly to the customer in a matter of days, ready to hang.

Job Title

Retail Store Manager, Williamsburg

Job Description

Framebridge is looking for a Store Manager to join our growing, fast-paced team!. Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. We custom frame and ship our product directly to the customer in a matter of days, ready to hang.

We are excited to be growing our brick and mortar retail spaces to better serve our existing customers and introduce Framebridge to new customers.

What You’ll Do

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail associates
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Works closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail associates
• Demonstrate deep product knowledge and design advice to customers and train retail associates to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Anything required to deliver our 100% happiness guarantee
  
  

Qualifications

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
  
  

Extra Credit

• Degree in art, design, marketing or relevant fields
  
  

Some Perks

We’re an incredibly hard-working and creative group. We’re passionate about our customers and their art.

• Competitive pay
• Health, vision, and dental insurance
• Retirement savings plan
• Paid parental leave for all parents
• Free frames
• Team building events
  
  

Benefits

• Employee discount
• Paid time off
  
  

Experience Level

• 3+ years
  
  

Weekly Day Range

• Monday to Friday
• Weekend availability
  
  

Work Location: In person

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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