Retail Store Manager - Tonawanda, NY

Consumer Cellular, Inc.; New York (NY); On-site; USD 71,000 - 101,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich drahtlose Kommunikation sucht einen Retail Store Manager, um die Kundenzufriedenheit und die Effektivität im Geschäft zu steigern. In dieser Rolle sind Sie für die Führung eines Teams von Verkaufsberatern verantwortlich und tragen zur Erreichung von Verkaufszielen bei. Sie werden die Möglichkeit haben, Ihre Führungsfähigkeiten zu entwickeln und eine positive Arbeitsumgebung zu schaffen, während Sie sicherstellen, dass die Kunden die bestmögliche Erfahrung machen. Wenn Sie eine Leidenschaft für den Einzelhandel und die Entwicklung von Talenten haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversicherung

401(k) Beitrag

Mitarbeiterrabatte

PTO

Lebensversicherung

Invaliditätsversicherung

Qualifications

• 3-5 Jahre Erfahrung im Verkauf oder Account Management.
• 2+ Jahre Erfahrung im Einzelhandelsmanagement.

Responsibilities

• Verantwortung für die gesamte Filialleitung und Kundenservice.
• Einstellung und Schulung von Verkaufsmitarbeitern.

Skills

Kundenservice

Verkaufskompetenz

Führungskompetenz

MS Office Anwendungen

Mitarbeiterschulung

Education

High School Diploma

Job description

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Job Summary

The Retail Store Manager role requires meeting and exceeding client expectations with overall store responsibility for effectiveness and customer satisfaction. The ideal candidate must have excellent customer service skills, the ability to identify, hire, train, and manage talent, and strong leadership and development skills. Performance management and coaching skills are essential for developing sales representatives. This position manages both full and part-time Mobile Advisors.

The starting salary for this role is at least $71,400 per year, plus a monthly bonus. We promote work-life balance! This role involves leading a team for 40 hours a week, allowing time for personal pursuits.

Essential Functions

1. Manage all aspects of in-store operations, including staffing, scheduling, customer engagement, sales, merchandising, and inventory.
2. Establish and maintain relationships with field leadership.
3. Promote communication and adherence to directives with the in-store team and field leadership.
4. Manage sales productivity and guest experience through performance management and coaching.
5. Ensure employee satisfaction through engagement initiatives.
6. Interview and hire high-quality full and part-time Sales Reps.
7. Manage attrition using KPIs.
8. Achieve sales and customer service objectives through performance management.

Supervisory Responsibilities

1. Collaborate with field sales leadership to meet company goals.
2. Participate in leadership meetings and report on store performance.
3. Ensure all employees are trained and provide feedback for improvement.
4. Handle hiring, training, and performance management in collaboration with HR.
5. Make staffing decisions at the store level.
6. Coach and train sales staff directly.

Minimum Education and Experience

• High School Diploma required.
• 3-5 years in sales, account management, or related fields, with 2+ years in retail management.

Skills and Abilities

• Experience in specialty retail management.
• Proven leadership and store management success.
• Excellent verbal and written communication skills.
• Strong business acumen.
• Ability to train and develop staff.
• Flexibility to work weekends and travel.
• Self-starter with the ability to motivate others.
• Proficiency in MS Office applications.

Additional Requirements

• Physical ability to perform tasks like bending, reaching, lifting, and moving items.
• Ability to move around the store, assist customers, and handle merchandise.

About Consumer Cellular

Consumer Cellular is a top-rated wireless provider focused on serving those over 50. Known for award-winning customer support and extensive network coverage, the company values affordability, customer satisfaction, and community engagement. Learn more at theacsi.org. The company has received numerous awards and rankings for service quality and customer satisfaction.

Pay & Benefits

• Base salary: $71,400 to $100,800, based on experience and location.
• Benefits include health insurance, 401(k) match, employee discounts, PTO, holidays, FSA, life insurance, disability, and more.

Pre-employment background check and drug screening are required.

Location: United States - Tonawanda, NY

Employment Type: Full-time

Schedule: In-store, 40 hours/week

Travel: None required

Posting Date: May 5, 2025

Application Deadline: June 5, 2025