Retail Store Manager ROCKAWAY | Mount Hope Ave

Arch Telecom; Rockaway (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead a team in a fast-paced retail environment. This role focuses on creating meaningful customer connections while driving sales and ensuring store excellence. The ideal candidate will embody the brand's core values and thrive on delivering exceptional service. With opportunities for career advancement, competitive salary, and a culture of care, this position is perfect for those passionate about technology and customer engagement. Join a team that values diversity and inclusion, and make a significant impact in the retail space.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive salary and bonuses

Automatic raises upon reaching milestones

Career advancement opportunities

Health benefits for full-time employees

Qualifications

• Leadership and competitive drive in a fast-paced sales environment.
• Excellent communication skills with team and customers.

Responsibilities

• Lead a retail team to meet sales goals and enhance customer experience.
• Demonstrate technology and maintain store excellence.

Skills

Leadership qualities

Communication skills

Sales experience

Operational management

Customer service

Education

High school diploma or GED

Job description

Retail Store Manager ROCKAWAY | Mount Hope Ave

Join to apply for the Retail Store Manager ROCKAWAY | Mount Hope Ave role at Arch Telecom

Job Description

Retail Store Manager (RSM) leads a retail team to bring the brand to life. They embody the brand and Arch Telecom’s Core Values, acting as brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are the priority, building meaningful connections by uncovering customer needs and passionately educating, demonstrating, and recommending device and service solutions.

What you'll do in your role

• Lead by example, helping customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual needs and demonstrate the latest technology in-store.
• Ensure store meets or exceeds sales goals, overseeing all store functions.
• Sell personalized solutions, including accessories and IoT devices, beyond basic plans.
• Maintain store excellence and approach service with patience, honesty, and empathy.

Become proficient with digital tools to demonstrate:

• Coverage and LTE network speed in customers’ neighborhoods.
• Plans and services that enable unlimited connectivity and lifestyle enhancements.
• Device and account inspection, review, and troubleshooting techniques.

Complete training on store experience, systems, and resources. Build partnerships across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and refer small business leads.
• Develop strong peer relationships for collective success.
• Provide a positive, engaging customer experience.

The Ideal Candidate Will Bring

• Leadership qualities and a competitive drive.
• Confidence to succeed in a fast-paced sales environment.
• Operational, financial, and performance management skills.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive salary and bonuses
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees

Must-haves

• At least 18 years old
• Wireless sales experience
• High school diploma or GED
• Ability to stand long periods and lift up to 25lbs
• Reliable transportation
• Full-time availability (45 hours)

We value diversity and inclusion, welcoming everyone to our team. Apply now at www.archtelecom.net or email [e-mail].