Retail Store Manager RAMSEY N Franklin Tpke

Arch Telecom; Ramsey (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Retail Store Manager to lead a team in delivering exceptional customer experiences. In this role, you will embody the brand's core values, guiding your team to success while ensuring the store meets sales goals. You will engage with customers, providing tailored solutions and maintaining high operational standards. This role offers competitive salary, employee ownership opportunities, and a culture that values diversity and inclusion. If you're passionate about sales and leadership, this is the perfect opportunity for you.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive salary

Automatic raises

Career advancement opportunities

Health benefits for full-time employees

Qualifications

• Proficient in managing a retail team and driving sales.
• Experience in wireless sales and customer engagement.

Responsibilities

• Lead a retail team to achieve sales goals and maintain store standards.
• Assist customers in their shopping journey and provide technology demonstrations.

Skills

Leadership skills

Customer service abilities

Sales experience

Communication skills

Operational management skills

Education

High school diploma or GED

Job description

Retail Store Manager RAMSEY N Franklin Tpke

Join to apply for the Retail Store Manager RAMSEY N Franklin Tpke role at Arch Telecom

Retail Store Manager RAMSEY N Franklin Tpke

1 week ago Be among the first 25 applicants

Join to apply for the Retail Store Manager RAMSEY N Franklin Tpke role at Arch Telecom

Job Description

Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They embody the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their priority. They build meaningful connections with customers by understanding their needs and passionately educating, demonstrating, and recommending device and service solutions.

What you'll do in your role:

• Lead by example, guiding your team to success.
• Assist customers in their shopping journey, whether online, via Customer Care, or in-store.
• Explore individual needs and provide demonstrations of the latest technology.
• Ensure the store meets or exceeds sales goals by overseeing all functions, including sales, inventory, and new initiatives.
• Sell personalized solutions beyond basic plans, including accessories and IoT devices.
• Maintain the store’s appearance and operations at a high standard.

Approach service and sales with patience, honesty, and empathy. Become proficient in digital tools to demonstrate:

• Network coverage and speed in the customer’s neighborhood.
• Plans and services that keep customers connected and satisfied.
• Device and account troubleshooting and inspection.

Complete training on in-store experience, systems, and processes. Build partnerships with other channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and pass on small business leads.
• Develop strong peer relationships for collective success.
• Provide a positive, engaging customer experience.

The ideal candidate will bring:

• Leadership skills
• Drive and confidence in a sales environment
• Team leadership and customer service abilities
• Operational, financial, and performance management skills
• Excellent communication skills
• Wireless sales experience

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive salary and bonus opportunities
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees

Must haves:

• Be at least 18 years old
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours/week)

We value diversity and inclusion, welcoming everyone to our team. YOU BE YOU!

Apply now: www.archtelecom.net

Inquiries: [e-mail]