Retail Store Manager: Philadelphia Operations

Startops; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Retail Store Manager to lead a dynamic team in Philadelphia. This role involves enhancing customer satisfaction, managing retail operations, and fostering a high-performing environment. You'll recruit and train staff, ensuring exceptional service while driving financial success. Ideal candidates will have strong leadership skills and a passion for customer engagement. If you're excited about building a creative team and making a positive impact in retail, this opportunity is perfect for you.

Benefits

Competitive Pay

Health, Vision, and Dental Insurance

Retirement Savings Plan

Paid Parental Leave

Free Frames

Team Building Events

Employee Discount

Paid Time Off

Qualifications

• 3+ years experience managing in retail or customer service.
• Strong leadership and communication skills are essential.
• Ability to develop and coach a high-performing team.

Responsibilities

• Set standards for exceptional customer service in retail stores.
• Recruit, train, and develop retail associates.
• Continuously improve operational activities to meet goals.

Skills

Customer Service Management

Leadership

Analytical Skills

Communication Skills

Problem-Solving

Time Management

Interpersonal Skills

Education

Degree in Art, Design, Marketing

Job description

Retail Store Manager: Philadelphia

Develop and implement strategies to enhance customer satisfaction and store operations in Philadelphia

Location: Philadelphia

Job Tags: Operations

About The Role

Retail Store Manager: Philadelphia

Job Description

Framebridge is looking for a Store Manager to join our growing, fast-paced team!. Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. We custom frame and ship our product directly to the customer in a matter of days, ready to hang.

We are excited to be growing our brick and mortar retail spaces to better serve our existing customers and introduce Framebridge to new customers.

What You'll Do:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail associates
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Works closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail associates
• Demonstrate deep product knowledge and design advice to customers and train retail associates to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Anything required to deliver our 100% happiness guarantee

Qualifications:

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Extra Credit:

• Degree in art, design, marketing or relevant fields

Some Perks:

• Competitive pay
• Health, vision, and dental insurance
• Retirement savings plan
• Paid parental leave for all parents
• Free frames
• Team building events

Benefits:

• Employee discount
• Paid time off

Experience Level:

• 3+ years

Weekly Day Range:

• Monday to Friday
• Weekend availability

Work Location: In person

Time Type: Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.