Retail Store Manager | NEW STORE | Royal Oak NZ

Petstock Group; Royal Oak (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Petstock Group in Royal Oak, MI is opening a brand-new Petstock Royal Oak store and is seeking an inspiring Store Manager to lead from day one. You will build your team, shape the culture, and deliver outstanding customer experiences in a fast-paced retail environment.

You will recruit, coach, and develop team members, drive sales, ensure safety, manage stock, and partner with local community initiatives to strengthen connections.

Qualifications

• Previous retail leadership experience.
• Proven track record of achieving sales targets.
• Excellent communication and leadership skills.

Responsibilities

• Lead, coach, and inspire your team to deliver exceptional customer service every day.
• Build a positive, engaged, and high-performing store culture.
• Drive sales performance and achieve business objectives.
• Recruit, onboard, and develop team members.
• Lead from the front, creating memorable customer experiences.
• Foster a strong safety-first culture and champion Work Health & Safety practices.
• Manage stock effectively, ensuring accuracy and integrity across all inventory processes.
• Stay up to date with pet care, products, and services to support and educate customers.
• Support local marketing initiatives, community partnerships, and sponsorship opportunities.
• Ensure operational excellence across all areas of the business.

Skills

Retail leadership

Sales targets

Team development

Customer-focused culture

Organisational skills

Work Health & Safety

Commercial acumen

Adaptability

Communication

Community engagement

Job description

New Store - Petstock Royal Oak

Are you a passionate retail leader who thrives on building high-performing teams and creating exceptional customer experiences? This is your chance to be part of something special.

New Store - Petstock Royal Oak

Are you a passionate retail leader who thrives on building high-performing teams and creating exceptional customer experiences? This is your chance to be part of something special.

We're excited to be opening our brand-new store Petstock Royal Oak and are searching for an inspiring Store Manager to lead the journey from day one.

You'll have the unique opportunity to build your team, shape the culture, establish strong community connections, and create a store that pet parents and their pets will love.

What You'll Bring To The Team

• Previous retail leadership experience
• A proven track record of achieving and exceeding sales targets
• Strong leadership skills with the ability to develop, motivate and inspire high-performing teams
• The ability to build a positive, engaged and customer-focused team culture
• Excellent organisational skills and the ability to manage competing priorities
• Experience in driving safe Work Health & Safety practices
• Strong commercial and business acumen
• Flexibility and adaptability in a fast-paced retail environment
• Exceptional communication and relationship-building skills
• A genuine passion for delivering outstanding customer experiences and creating connections within the local community

As Our Store Manager, You'll Lead the Way

• Lead, coach, and inspire your team to deliver exceptional customer service every day
• Build a positive, engaged, and high-performing store culture
• Drive sales performance and achieve business objectives
• Recruit, onboard, and develop team members
• Lead from the front, creating memorable customer experiences
• Foster a strong safety-first culture and champion Work Health & Safety practices
• Manage stock effectively, ensuring accuracy and integrity across all inventory processes
• Stay up to date with pet care, products, and services to support and educate customers
• Support local marketing initiatives, community partnerships, and sponsorship opportunities
• Ensure operational excellence across all areas of the business

Your Recruitment Journey with Petstock

• 1. Introductory Phone Screen - If shortlisted, one of our friendly Recruitment Team members will contact you to discuss your experience and the opportunity.
• Face-to-Face Interview - Meet your potential leader, learn more about the role, and showcase your leadership experience.
• Pre-Employment Checks - Successful candidates will be required to complete pre-employment screening, including two reference checks and a police check.

If you're an experienced retail leader looking for an exciting opportunity to launch and lead a brand-new store, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.