Retail Store Manager | New Store Opening - Grafton, WI

T-Mobile; Grafton (WI); On-site; USD 50,000 - 91,000; Full time

Job summary

T-Mobile seeks a Retail Store Manager to lead a team in delivering exceptional service and optimizing store operations. This role demands leadership, management skills, and a passion for connecting with customers. With a competitive salary and comprehensive benefits, it's an opportunity to grow within a dynamic company.

Benefits

Medical insurance

401(k)

Paid time off

Tuition assistance

Childcare subsidy

Qualifications

• High School Diploma/GED required.
• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Oversee all operations of a T-Mobile retail store.
• Support operational excellence by observing every store function.
• Lead by example and train staff to meet performance goals.

Skills

Communication

Store Management

Customer Service

Microsoft Office

Store Operations

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat, clean, organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Education

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience

• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)

Knowledge, Skills and Abilities

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives. Base Pay Range: $50,175 - $90,450. The actual pay will vary based on location, qualifications, and experience. To find the pay range for your location, click here.

Employees in retail and business sales roles are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, disability, voluntary insurance options, and discounts on mobile service & home internet. Learn more at www.t-mobilebenefits.com.

Growth and Culture

Never stop growing! We support career growth and foster a culture of possibility. Applying means living our values and investing in your career. You’re unstoppable!

T-Mobile is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. For reasonable accommodation during the application process, contact [e-mail] or call 1-844-873-9500.