Retail Assistant Store Manager - Merrell

The Stride Rite Childrens Group, LLC (United States); Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Wolverine Worldwide in Grand Rapids, MI seeks an Assistant Manager to support store operations, drive sales and lead a motivated team focused on delivering exceptional customer experiences. You will work closely with the Store Manager to learn retail management and develop within the leadership track, while ensuring standards and brand values are upheld.

The role emphasizes coaching, stock management, merchandising, and daily KPI achievement, with opportunities to contribute to store marketing

Qualifications

• Previous experience in fast-paced, customer-facing environment.
• Experience in a customer-facing role.
• Leadership or supervisory experience is preferred, but not essential.

Responsibilities

• Motivate and engage the team to embody brand values and maintain a positive work atmosphere.
• Deliver outstanding service to customers and model behaviors for the team.
• Assist in driving sales, maintaining standards, and ensuring policies are followed.
• Communicate effectively on floor and behind the scenes.
• Develop relationships across the business, with customers and community partners.
• Collaborate with Store Manager on innovative marketing ideas.
• Oversee stock management and visual merchandising to meet store KPIs.
• Educate the team as product experts and trainers.
• Create an inclusive environment that promotes teamwork and accountability.
• Support opening/closing, cash handling, stock control, merchandising and store presentation.
• Create memorable customer experiences through authentic service and adherence to policies.

Skills

Customer-facing experience

Leadership experience

Flexible schedule

Attention to detail

Multi-tasking

Strong communication

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers - every step of the way.

As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things and you are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store and with plenty of opportunities to grow within the company, this is the ideal role for someone looking to learn more about retail management and develop within the management team. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIS and leading & developing a cohesive team of highly motivated employees who can deliver memorable experiences for all our consumers.

Key Responsibilities

• Be a role model - You’ll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
• Always communicate efficiently, both on the floor and behind the scenes.
• You will develop and maintain relationships across the business, with your customers and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• As the product expert and knowledgeable trainer, you will educate your team and advise customers.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Maintain compliance with company policies including health and safety regulations.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

• Previous experience working in a fast-paced, customer-facing environment
• Experience working in a customer-facing role.
• Leadership or supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Self-starter and ambitious - you are motivated to achieve and exceed store targets for your team and your store
• Ability to work under pressure and manage multiple tasks at once
• Working Conditions Retail environment US Candidates Only Performing duties consistent with the Company's AAP/EEO goals and policies
• High School diploma or equivalent

Additional Notes

• The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
• Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or any other legally protected characteristic.
• Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers - every step of the way.