Retail Store Manager - Lee's Summit

Buff City Soap; Lone Jack (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager to lead a dynamic team in creating exceptional client experiences. In this role, you will oversee daily operations, manage staff performance, and ensure client satisfaction in a vibrant retail environment. With a focus on training and development, this position offers the opportunity to grow within the company while promoting its mission of providing high-quality, handmade products. If you are passionate about retail and have the skills to inspire a team, this is the perfect opportunity for you.

Benefits

401(k) matching

Health & dental insurance

Employee discounts

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Qualifications

• Management and sales experience required for a fast-paced retail environment.
• Strong leadership, customer service, and organizational skills necessary.

Responsibilities

• Lead and coach a team to ensure excellent client experiences.
• Manage staffing levels and ensure compliance with wage laws.

Skills

Management experience

Sales experience

Customer service skills

Problem-solving skills

Organizational skills

Leadership skills

Team building

Basic computer skills (Word, Excel, Outlook)

Job description

Join to apply for the Retail Store Manager - Lee's Summit role at Buff City Soap.

Buff City Soap is on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. Products are made fresh daily with ingredients you can pronounce. We are currently accepting applications for a Store Manager.

The Store Manager contributes to Buff City Soap’s success by leading a team to create and maintain the Buff City Experience for our clients. Responsibilities include supervising staff, making staffing decisions, ensuring client satisfaction, monitoring staff performance, handling maintenance issues, ensuring cleanliness, and managing safety and security.

Benefits include: 401(k), matching, bonuses, competitive salary, health & dental insurance, employee discounts, flexible schedule, paid time off, training & development, and opportunity for advancement.

Tasks & Responsibilities:

1. Developing and coaching employees to provide excellent client experiences.
2. Responding swiftly to client concerns.
3. Setting a positive example and maintaining a calm demeanor during busy times.
4. Ensuring team accountability for quality service.
5. Driving company metrics through action plans and team motivation.
6. Promoting company culture, values, and mission.
7. Delegating responsibilities to ensure smooth operations.
8. Managing stock of raw materials, finished products, and supplies.
9. Maintaining store conditions and visual merchandising standards.
10. Overseeing cleanliness, sanitation, and organization of the makery.
11. Managing staffing levels for development and operational needs.
12. Ensuring compliance with wage and hour laws.
13. Using operational tools for planning and achieving excellence.
14. Analyzing financial reports to improve performance.
15. Conducting performance assessments and setting goals.
16. Managing ongoing sales activities.
17. Working a 5-day week of 40 hours, with varying shifts based on business needs.
18. Having reliable transportation for banking and other duties.

Experience & Skills:

• Management and/or sales experience required.
• Basic computer skills (Word, Excel, Outlook).
• Ability to manage in a fast-paced environment.
• Strong customer service, problem-solving, and organizational skills.
• Leadership skills with coaching and mentoring ability.
• Team building and delegation skills.

Physical Requirements:

• Ability to stand and walk for long periods.
• Not sensitive to scents and fragrances.
• Dexterity and ability to lift up to 50 lbs.
• Ability to perform cleaning functions and physical movements as required.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail