Retail Store Manager | Lead Team, Unlimited Earnings

Mobilelink USA

Knoxville (TN)

On-site

USD 40,000 - 60,000

Full time

13 days ago

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Benefits offered by this job

Unlimited earning potential

Unlimited growth potential

PTO after 90 days

Dental insurance

Health insurance

Vision insurance

Company-paid Life Insurance

Job summary

Mobilelink USA in Knoxville, TN is seeking a Retail Store Manager to lead the store's sales, customer service, and operations. You will drive performance, coach staff, and ensure inventory and compliance while delivering an exceptional in-store experience.

The role requires strong leadership, coaching, and the ability to motivate teams, with a focus on achieving sales goals and customer satisfaction. This full-time position offers base pay with commission, plus benefits and growth opportunities.

Qualifications

Must be able to speak fluent English.
Two (2) years proven retail sales management experience.
Two (2) years of recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organisational skills with attention to detail.
Ability to have reliable transportation to assist at other locations within 30 minutes’ radius from the home store when needed.
Must have a valid driver’s license and auto insurance.

Responsibilities

Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
Create a work environment where all employees can excel.
Always deliver exceptional customer experience.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximise sales.
Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Assist departments such as Human Resources and Loss Prevention in internal investigations.
Assist on the sales floor in order to be available for coaching and developing store personnel.
Schedule and staff to budgeted hours as assigned.
Ensure the team is providing a clean and inviting atmosphere for customers.
Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
Respond in a timely manner to all communications.
Ensure timely completion of required training within the store.
Always ensure the protection of assets.
As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.
Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.