Retail Store Manager - Hourly

Goodwill Industries of NCPA; Smethport (McKean County); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill Industries of NCPA in Smethport, PA, seeks a Full Time Retail Sales Manager to direct a marketing program for the Smethport store and maximize revenue from merchandise.

You will review sales results, set performance standards, detect trends, and guide actions, while training and motivating Sales Associates to excel in sales and uphold Goodwill standards.

Qualifications

• High School graduate or equivalent (minimum requirement).
• Two Years supervisory and retail sales or related experience required.

Responsibilities

• Promote friendly and welcoming environment for all customers at all times.
• Develop and manage a marketing program to maximize store revenue from merchandise.
• Train and motivate Sales Associates to achieve sales and uphold Goodwill standards.
• Review store sales results, detect trends and take corrective actions.

Skills

Customer service

Sales leadership

Marketing

Store operations

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Smethport Store - Smethport, PA 16749Position Type: Full TimeSalary Range: $15.60 - $15.60 HourlyJob Shift: AnyJob Category: Retail - SalesPURPOSE: IND#

To develop, direct and manage a marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material.

To review and analyze the results of store sales in order to establish performance standards, detect trends, and determine proper courses of action.

To develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.

To train and motivate Sales Associates to produce sales and perform their duties properly.

To produce sales through the of: display techniques, knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.

To make routine operational decisions with organizational policy, when the Senior Manager is not available.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Customer Service

• Promote friendly and welcoming environment for all customers at all times.
• Project a friendly, positive and professional demeanor throughout the work day.
• Greet all customers as they enter the store in a positive and professional manor.
• Treat all customers as they enter the store in a positive and professional manor.
• Treat all customers equally with respect and kindness.
• Maintain a positive, team oriented relationship with fellow associates and supervisors.
• Actively greet and engage all customers while performing work duties.
• Assist customers in determining location and selection of desired merchandise.
• Immediately cease all work duties to assist customer.
• Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
• Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
• Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issues.
• Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
• Process friendly efficient and accurate cash register transactions while focusing exclusively on the customer.
• Thank every customer for their purchase and their support of the Goodwill Mission.
• Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.

Possess an understanding of and a commitment to the Goodwill Mission.

Demonstrates effective communication of the Goodwill Mission to customers, wither verbally or through Mission related literature or messaging.

Develops, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.

Plans and forecasts an effective marketing program based on guidance received from the Vice President of Retail Operations; sales and trends in the retail market, seasonal demands, store capacities, and general experience; uses the approved budget to govern the operations, making adjustments to compensate for significant variations; reviews and analyzes results on a continuing basis to determine significant performance factors and takes corrective action where necessary as directed by the Vice President of Retail Operations.

Maintains up to date store records.

Prepares a weekly work plan outline indicating activities and goals for the coming week.

STANDARDS FOR MEASURING PERFORMANCE:

• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

Benefits after 90 days include: agency paid life insurance and vision insurance, vacation, sick, holidays, and eligible to participate in group health and dental programs with biweekly co-pay.

EOE

Qualifications

• High School graduate or equivalent (minimum requirement).
• Two Years supervisory and retail sales or related experience required.