Retail Store Manager: Hinsdale

Framebridge; Hinsdale (IL); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off

Framebridge employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

And more!

Job summary

Framebridge is seeking a Store Manager in Hinsdale, IL to lead our retail team and deliver an exceptional customer experience. You will recruit and train staff, manage day-to-day operations, and collaborate with manufacturing to ensure seamless omni-channel processes.

The role emphasizes coaching, product knowledge, and building strong customer relationships, with a flexible schedule including evenings and weekends.

Qualifications

• Experience in customer service, retail, or hospitality environments.
• Proven leadership abilities with 3+ years as a store manager or similar role.
• Strong communication and relationship-building skills.
• Willingness to work evenings and weekends to support business needs.
• Analytical mindset with ability to drive improvements and results.
• Creative interest in design and crafting a premium customer experience.

Responsibilities

• Set the standard of exceptional customer service and represent the Framebridge brand in-store.
• Recruit, interview, hire, onboard, and train retail team members.
• Develop and optimize store operations to meet customer experience and financial goals.
• Coordinate with manufacturing to ensure seamless omni-channel operations.
• Coach staff with strong listening and communication skills.
• Provide product knowledge and design advice to customers and team.
• Plan in-store events with marketing.

Skills

Customer service

Leadership

Communication

Adaptability

Time management

Retail experience

Design interest

Education

Degree in art/design/marketing

Job description

Retail Store Manager : Hinsdale, IL

Shift Details: Full-Time Salary Non exempt. Flexibility required including evenings and weekends.

Job Title

Retail Store Manager: Hinsdale

Job Description

Retail Store Manager : Hinsdale, IL

Shift Details: Full-Time Salary Non exempt. Flexibility required including evenings and weekends.

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.

As a Framebridge Team Member, You Will:

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Store Manager, You Will

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with the manufacturing facility to ensure seamless omni-channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Salary Information

The base range is $62,000 – $72,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

California Applicants

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Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.