Retail Store Manager BEREA | W Bagley Rd

Arch Telecom; Berea (OH); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead a vibrant team in delivering exceptional customer experiences. This role emphasizes the importance of brand values and customer engagement, where you will inspire your team to thrive in a fast-paced retail environment. You will be responsible for driving sales, managing inventory, and fostering meaningful connections with customers. With opportunities for career advancement and a culture that values diversity and inclusion, this position is perfect for those passionate about technology and customer service.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive salary and bonus opportunities

Automatic raises upon reaching milestones

Career advancement opportunities

Health benefits for full-time employees

Qualifications

• Proven leadership and customer service skills in a retail environment.
• Experience in wireless sales with a focus on customer needs.

Responsibilities

• Lead the retail team to exceed sales goals and enhance customer experience.
• Demonstrate technology solutions and maintain store presentation.

Skills

Leadership skills

Customer service skills

Sales experience

Communication skills

Operational management

Education

High school diploma or GED

Job description

Retail Store Manager BEREA | W Bagley Rd

Join to apply for the Retail Store Manager BEREA | W Bagley Rd role at Arch Telecom

Retail Store Manager BEREA | W Bagley Rd

4 days ago Be among the first 25 applicants

Join to apply for the Retail Store Manager BEREA | W Bagley Rd role at Arch Telecom

Job Description

Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by understanding their needs and have a passion to educate, demonstrate, and recommend device and service solutions.

What you'll do in your role:

• Lead by example, helping customers continue their shopping journey whether online, through Customer Care, or in-store.
• Explore individual needs and provide demonstrations of the latest technology.
• Ensure the store meets or exceeds sales goals by overseeing sales, inventory, and new initiatives.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain the store's overall presentation and customer experience.

Approach service and sales with patience, honesty, and empathy. Become proficient in digital tools to demonstrate coverage, plans, and troubleshooting. Complete training on in-store experience, systems, and resources. Build relationships across channels to ensure a seamless customer experience, identify small business leads, and foster team accountability. Have fun while delivering first-class service.

The ideal candidate will bring:

• Leadership skills
• Drive and confidence to succeed in a fast-paced sales environment
• Team leadership and customer service skills
• Operational, financial, and performance management abilities
• Excellent communication skills
• Prior wireless sales experience

What’s in it for you:

• Employee Stock Ownership Program (ESOP)
• Competitive salary and bonus opportunities
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees

Must-haves:

• At least 18 years old
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours/week)

Diversity and inclusion are core principles at Arch Telecom. We value diverse perspectives and backgrounds, which help us better serve our communities and improve the customer and employee experience. We welcome everyone to apply. YOU BE YOU!

Apply now: www.archtelecom.net

Inquiries: [e-mail]

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