Retail Store Manager - 315 - 1580 - LEXINGTON PARK, MD

Michaels; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading creative destination is seeking a Store Manager to oversee operations, lead a team, and ensure customer satisfaction. The role involves managing store performance, staff training, and achieving sales goals in a dynamic retail environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management leadership experience required.

Responsibilities

• Lead and manage all aspects of the store.
• Achieve sales and profit plans.
• Staff the store with qualified team members.

Skills

Leadership

Customer Experience

Education

Retail Management Experience

Job description

Store - LEXINGTON PARK, MD

Store Managers are expected to spend the majority of their time on managerial work, including leading and managing a team, ensuring excellent customer experience, and achieving store results. Minimal time should be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves.

Major Activities

1. Lead and manage all aspects of the store, ensuring compliance with SOPs, company policies, and applicable laws; hold the team accountable for store conditions and results.
2. Achieve sales and profit plans, KPIs, and other performance objectives; manage the team to meet their KPIs.
3. Lead the execution of the company's customer brand promises.
4. Implement shrink and safety programs to meet goals.
5. Use company tools to set, prioritize, and communicate goals; manage team members and customer interactions.
6. Staff the store with qualified team members: hire, train, coach, and manage performance; identify talent and develop team members for advancement.
7. Interact respectfully and positively with others; promote organizational values; serve as a role model.
8. Serve as Manager on Duty (MOD).
9. Maintain operational understanding of all store departments; ensure cross-training in Custom Framing selling and production.

Other duties as assigned.

Minimum experience required

• Retail management leadership experience.

Physical requirements

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching.
• Ability to lift heavy items and access high shelves using ladders or similar equipment.
• If assistance is needed for these functions, contact a supervisor for accommodations.
• Work in a retail environment supervising team members and serving customers; some outdoor work and working nights, weekends, and early mornings.

Applicants in the U.S. must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. Founded in 1973 and headquartered in Irving, Texas, Michaels is a leading creative destination. For more information, visit our website.

We prioritize team wellbeing with benefits such as health insurance, paid time off, tuition assistance, and employee discounts. For more details, visit our benefits page.

Michaels is an Equal Opportunity Employer, committed to creating an inclusive environment for all team members and customers.