Retail Store Manager - 2924

FirstCash, Inc.; Phoenix (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision Insurance

Tuition Reimbursement up to $2,000 per year

Paid vacation and sick leave

Employee discounts on first day of employment

Job summary

FirstCash, Inc. is seeking a Retail Store Manager in Phoenix, Arizona. This role requires 2+ years of management and customer service experience, focusing on day-to-day operations and fostering a positive environment.

Responsibilities include leading store staff, maximizing financial outcomes, and ensuring compliance with asset protection and loan management standards. The position offers competitive hourly wages with potential bonuses.

Qualifications

• Bilingual applicants are encouraged to apply!
• Ability to work independently with minimal supervision.
• Strong business sense and excellent work ethic.

Responsibilities

• Oversee daily store operations promoting customer-centric environment.
• Lead, coach, and develop store employees.
• Recruit and retain top talent while maximizing financial goals.

Skills

Customer service experience

Management experience

Cash handling

Analytical skills

Detail-oriented

Education

High school diploma or GED

Tools

POS systems

Job description

Retail Store Manager

$19.00 to $26.48 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus that can constitute a major portion of total yearly income.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of full-time service. Additional weeks are awarded at one, two, and five year anniversaries as applicable.
• Sick / Personal: Eligible employees are granted 8 hours after 6 months of employment and 16 hours each anniversary thereafter, adjusted in accordance with state/local requirements.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). The Store Manager will be accountable for day‑to‑day store operations and will promote a positive, productive, customer‑centric environment. Responsibilities include leading, coaching, and developing store employees, recruiting and retaining top talent, maximizing financial goals, and managing customer relations. The role requires analysis of financial statements to ensure goals are met and adjusting operations accordingly. The Manager will participate in asset protection, inventory control, marketing, and loan management while maintaining a high level of product knowledge.

Responsibilities of a Store Manager are:

(This is a representative list of the general duties the Store Manager position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time in accordance with federal, state, local law (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Must have a flexible retail schedule, including weekends and holidays.
• Store Managers will work 45+ hours per week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based off the store’s monthly gross profit. Applicants receive more details during the interview process.

Note

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required. Management has discretion to assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

Binding Arbitration Agreement

Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with respect to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations to qualified individuals with disabilities.