Retail Store Manager - 2794

FirstCash, Inc.; Houma (LA); On-site; USD 20,250 - 30,858; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision plans

Unlimited commission

Tuition Reimbursement up to $2,000

Earned Wage Access program

Employee discounts

Job summary

FirstCash, Inc. is looking for a Retail Store Manager in Houma, Louisiana. Candidates should possess 2+ years of management experience in retail or sales.

The role entails overseeing daily operations, ensuring a customer-centric environment, training staff, and achieving financial objectives. Competitive compensation of $14.70 to $22.40 per hour, plus bonuses and comprehensive benefits included.

Qualifications

• 2+ years of retail management experience.
• Ability to lift/carry up to 50 pounds.
• Must work flexible hours, including weekends.
• Experience with cash handling required.

Responsibilities

• Engage customers in a friendly manner.
• Train and monitor Pawnbrokers.
• Recruit top talent through designated channels.
• Ensure compliance with company standards.
• Evaluate financial statements for profitability.

Skills

Customer service

Management experience

Cash handling

Detail-oriented

Analytical skills

Education

High School Diploma or GED

Tools

Point-Of-Sale (POS) systems

Job description

We are currently looking for the right Retail Store Manager to join our team!

Compensation

US$14.70 to US$22.40 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus that contributes to a major portion of total yearly income.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50 % of the wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active full‑time service. Eligible employees receive an additional week after one year, two weeks on each anniversary thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements), and 120 hours after five years.
• Sick/PERSONAL: Eligible employees are granted 8 hours after six months of employment to be used before their first anniversary and 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years.
• Employee discounts are available on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to US$2,000 per year) available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). The Store Manager will be accountable for the day‑to‑day operations of the store, promote a positive and productive environment, lead, coach, and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The Store Manager will set a customer‑centric tone, analyze financial statements, and adjust strategies to meet objectives.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the building exterior or retrieve products from exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Managers will work 45+ hours a week. Hours are based on business needs and are not guaranteed.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

Store Managers receive a commission based on the store’s monthly gross profit. Details are provided during the interview process.

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/re‑assign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

** FirstCash 401(k) program is available to all employees 21 years of age (or older).

*** Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

Equal Employment Opportunity

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.