Retail Store Manager

POP MART; Woodbridge (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART is seeking a Store Manager in the United States to lead a team, manage store KPIs, and ensure top-tier brand standards. This role reports to the Area Manager and requires a passion for designer toys and customer experience.

The ideal candidate will have retail management experience with a high SKU count, proven people leadership, and the ability to collaborate with international partners. A fast-paced environment and flexible hours are expected.

Qualifications

• 1+ year of retail store manager experience with a high SKU volume.
• Experience managing more than 10 retail employees.
• Experience working with international partners; multilingual skills a plus.
• Associate or Bachelor’s degree in Business Management preferred.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Lead Supervisors and Brand Associates, setting expectations, goals, and developing talent.
• Oversee total store operations, 4-wall ownership, brand standards, and customer/employee experience.
• Execute visual merchandising and marketing directives; set up planograms and marketing fixtures.
• Support in-store events, pop-up events, conventions, and new store openings.
• Support RoboShop business with in-store coordination as needed.
• Work flexible hours, including nights, weekends, and holidays.
• Up to 10% travel may be required for international team meetings.

Skills

Retail management

Team leadership

Visual merchandising

Customer service

Education

Associate or Bachelor’s degree in Business Management

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are in search of a Store Manager ready to contribute to our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to and receives functional guidance from the Area Manager.

What You Will Achieve

• Manage a team of Supervisors and Brand Associates, setting expectations, goals, and developing talent.
• Responsible for total store, 4‑wall ownership, brand standards, operations, people, and setting high store standards that reflect the company brand image, values, and culture focused on providing a positive customer and employee experience.
• Execute visual merchandising and marketing directives from business partners, install marketing decals and props, set up new merchandising planograms, and set up marketing fixtures.
• Support company marketing events such as in‑store events, pop‑up events, conventions, and new store openings.
• Support company RoboShop business as needed and follow up with in‑store RoboShop employees and RoboShop business partners as needed.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Up to 10% travel may be required to support or attend business operation meetings with the international team in the evening.

What You Will Need

• Retail industry knowledge, skills, and abilities.
• 1+ year of retail store manager experience with a high SKU volume, and experience executing retail marketing and visual merchandising.
• Experience managing more than 10 retail employees in store.
• Experience working with international business partners; the ability to speak or understand multiple languages is a plus.
• Associate’s or Bachelor’s Degree in Business Management related to the role is preferred.
• Ability to adapt to a fast‑paced environment and implement new standardization directives.

Physical Requirements

• Ability to lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6–8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Ability to work in a fast‑paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

What We Offer

• Market‑competitive packages: 401(k), health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: on‑the‑job training to ensure employees are equipped with the most up‑to‑date skill sets and knowledge.
• Career development: advancement through short‑term assignments and new experiences.
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity, or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.