Retail Store Manager

Pho Prime, LLC; Shelby Township (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive paid time-off

Medical, dental and vision benefits

Development and growth opportunities

Job summary

Wireless Vision, a T-Mobile Premium Retailer, seeks a Store Manager to lead daily store operations, drive revenue, and uphold brand standards. You will recruit, train and supervise staff while ensuring exceptional customer experiences.

You will manage staffing, merchandising, and performance goals, coach employees, and maintain strong community relations. 2–3 years of retail management experience and strong communication skills are required.

Qualifications

• 2–3 years of management experience in retail or similar customer‑facing environment.
• Flexible work schedule including nights, weekends and holidays as needed.
• High School diploma or GED required; college degree preferred.
• Excellent written and verbal communication skills required.
• Strong organizational and problem‑solving abilities.
• Competent in customer focus, change management, strategic thinking and talent management.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods (up to 9 hours) and lift up to 25 pounds.

Responsibilities

• Oversee full operation of the retail store including opening, closing, staffing, service levels, cash and inventory.
• Adjust staffing to meet business needs and drive revenue.
• Lead on the sales floor, coach employees and focus on customer experience.
• Meet and exceed performance goals for the store and individuals.
• Deliver strong leadership within company policies and procedures.
• Recruit and hire sales staff to maintain a high‑performing team.
• Manage P&L responsibilities, marketing, loss prevention, and team leadership.
• Ensure visual merchandising aligns with brand standards and is appealing to customers.
• Motivate, coach, develop, and train a winning sales team.
• Respond to customer needs with product recommendations and expert knowledge.
• Represent the company at community events and local marketing initiatives.

Skills

Customer focus

Leadership

Communication skills

Organizational skills

Problem solving

Change management

Strategic thinking

Talent management

Education

High School diploma or GED

College degree preferred

Job description

Schedule Full time

Job Type Permanent

T‑Mobile Premium Retailer – Wireless Vision

Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Retail Store Manager (RSM) role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T‑Mobile brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.

Your Talents

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Make staffing adjustments as needed to meet the needs of the business.
• Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.
• Meet and exceed organizational and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
• Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
• Ensure that visual merchandising is appealing to customers while adhering to T‑Mobile standards.
• Ability to motivate, coach, develop, lead and train a winning sales team.
• Act as subject matter expert to customers to answer questions and provide recommendations.
• Ensure that sales associates are up to speed on training for new products and offerings.
• Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
• May require additional tasks, duties or projects as assigned.

Your Experience

• 2-3 years of management experience in retail or another environment with a strong customer focus.
• Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
• High School diploma or GED required, college degree preferred.
• Excellent written and verbal communications skills required.
• Strong organizational and problem-solving skills required.
• Competent in customer focus, change management, strategic thinking, and talent management.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Benefits

• Competitive paid time-off program
• Medical, dental and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace