Retail Store Manager

Outdoor Research; Seattle (WA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

11 paid holidays

3 floating holidays

PTO and sick time

401k with discretionary company match

Employee interest groups

Job summary

Outdoor Research seeks an organized, energetic leader to run the operations of its retail stores in Seattle, Des Moines, and Bellingham. The role commands oversight of staffing, budgets, merchandising, advertising coordination, and community engagement.

You will lead by example on the floor, train staff, and collaborate with marketing to create compelling in-store experiences while driving sales and ensuring top-notch customer service across all locations.

Qualifications

• Five plus years of experience in retail sales.
• Knowledge of basic marketing and advertising best practices.
• Ability to travel regionally to Bellingham & Des Moines, WA.
• Active or previous participation in one or more of OR core sports preferred.
• Knowledge of and/or intermediate to advanced experience with outdoor gear and Outdoor Research products.
• Basic computer skills in Microsoft Office Suite (Outlook, Excel, Word) and point of sale systems.
• College degree or equivalent.

Responsibilities

• Multi-Store Leadership & Staffing: Direct location-level leadership across three store locations (Seattle, Bellingham & Des Moines WA) while maintaining optimal staffing coverage and team morale across all sites.
• Financial & Budgetary Management: Drive store teams to achieve monthly and annual sales targets while maintaining oversight of operating expense budgets.
• Merchandising & Visual Execution: Partner with in-house marketing team to design and execute high-impact store layouts, rotating product merchandising, and promotional displays.
• Marketing & Advertising Coordination: Collaborate with marketing and sales teams to launch targeted advertising initiatives across all retail locations.
• Inventory & Seasonal Planning: Partner with the Retail Store Inventory Specialist to build seasonal inventory stocking plans aligned with Open-to-Buy budget and attend seasonal concept-to-consumer meetings to bring key product stories to life.
• Training & Team Development: Onboard and continuously train retail staff in sales strategies, product innovations, and elevated customer service techniques while leading by example on the floor.
• Customer Experience & Community Engagement: Deliver exceptional, memorable customer service throughout the purchasing process and collaborate with local community groups to host targeted in-store marketing events.
• Process Improvement: Continuously evaluate and optimize retail operations and processes to keep OR competitive, efficient, and best-in-class in an evolving market.

Skills

Retail sales experience

Marketing basics

Regional travel

Outdoor gear knowledge

Microsoft Office

Education

College degree or equivalent

Tools

POS systems

MS Office

Job description

Location: Seattle, Des Moines, and Bellingham

Position: Full Time

Rate: $85,000 - $95,000, with Potential for monthly sales bonus

At Outdoor Research®, we built a company from a feeling: the urge to get out. It is what drives us. We love coming to work every day and inventing ever better solutions to what nature throws our way. But we are more than just the gear we build. We are part of a community of friends whose lives are connected by our common need to be outside. Our community is devoted to exploring our outdoor passions and challenging ourselves in the mountains, water, and deserts of the planet we love so much.

And we want you in it, because we are pretty sure that the bigger our community gets, the better off the world will be.

About this role

We are looking for an organized, disciplined, and energetic leader who will run the operations of all Outdoor Research retail stores. (currently locations are Seattle, Des Moines & Bellingham).

What you will do:

• Multi-Store Leadership & Staffing: Direct location-level leadership across three store locations (Seattle, Bellingham & Des Moines WA) while maintaining optimal staffing coverage and team morale across all sites.
• Financial & Budgetary Management: Drive store teams to achieve monthly and annual sales targets while maintaining oversight of operating expense budgets.
• Merchandising & Visual Execution: Partner with in-house marketing team to design and execute high-impact store layouts, rotating product merchandising, and promotional displays.
• Marketing & Advertising Coordination: Collaborate with marketing and sales teams to launch targeted advertising initiatives across all retail locations.
• Inventory & Seasonal Planning: Partner with the Retail Store Inventory Specialist to build seasonal inventory stocking plans aligned with Open-to-Buy budget and attend seasonal concept-to-consumer meetings to bring key product stories to life.
• Training & Team Development: Onboard and continuously train retail staff in sales strategies, product innovations, and elevated customer service techniques while leading by example on the floor.
• Customer Experience & Community Engagement: Deliver exceptional, memorable customer service throughout the purchasing process and collaborate with local community groups to host targeted in-store marketing events.
• Process Improvement: Continuously evaluate and optimize retail operations and processes to keep OR competitive, efficient, and best-in-class in an evolving market.

What you should bring to the table

• Five plus years of experience in retail sales
• Knowledge of basic marketing and advertising best practices
• Ability to frequently travel regionally to Bellingham & Des Moines, WA
• Active or previous participation in one or more of OR core sports preferred
• Knowledge of and/or intermediate to advanced experience with various outdoor gear and equipment, Outdoor Research products preferable.
• Basic computer skills in Microsoft Office Suite (Outlook, Excel, Word) and point of sale systems
• College degree or equivalent

What do we bring to the table?

• 11 paid holidays each year and 3 floating holidays
• PTO and sick/safe time
• 401k with discretionary company match
• Employee interest groups including various sports activities