Retail Store Manager

Northwest X Southern Hospitality; Saline (MI); On-site; USD 45,000 - 50,000; Full time

Job summary

Northwest x Southern Hospitality is seeking a Store Manager to oversee all aspects of store and donation center operations, including staff supervision, hiring, and training. The role encompasses security, maintenance, merchandising, and achievement of production, donor, and sales goals.

The successful candidate will manage schedules, enforce policies, train employees, and ensure accurate cash handling and reporting to leadership. A strong background in retail supervision is required.

Qualifications

• Two to five years of supervisory experience in retail or equivalent.
• High school diploma or equivalent required.
• Experience in marketing and supervisory skills is preferred.

Responsibilities

• Prepare employee work schedules and submit hours to accounting on time.
• Enforce store policies and procedures.
• Train employees to deliver excellent customer service.
• Open/close store and ensure security of premises.
• Supervise cash handling and deposits; train staff on cash registers.
• Maintain store equipment and submit purchase orders as needed.
• Prepare and submit reports to Director of Retail within deadlines.
• Meet production, donor, and sales goals as established.
• Keep store fully stocked and well merchandised.
• Maintain store displays and signage, including seasonal displays.
• Assist in budgeting and development of retail marketing plan.
• Ensure adequate staffing for sales, production, and training.
• Train staff and customers in sales techniques and store rules.

Skills

Leadership

Staff scheduling

Customer service

Cash handling

Budgeting

Sales training

Retail operations

Education

High school diploma or equivalent

Tools

POS systems

Cash drawer management

Job description

Job Summary

Plan, organize and coordinate all activities of store and donation center management and operations to ensure production, donation, and sales goals are met. In addition, the Store Manager will be responsible for employee supervision, hiring, and training, store security, maintenance and merchandising.

Job Summary

Plan, organize and coordinate all activities of store and donation center management and operations to ensure production, donation, and sales goals are met. In addition, the Store Manager will be responsible for employee supervision, hiring, and training, store security, maintenance and merchandising.

Essential Functions

• Prepares employee work schedules and ensures accurate employee hours are submitted to accounting within designated time frames.
• Promotes and enforces standards and policies as outlined in the Store Policy and Procedures Manual.
• Provides employee training to promote excellent customer service.
• Responsible for opening and closing store, and ensuring security of premises.
• Supervises the daily cash drawer balances and deposits of store receipts. Ensures that sales associates have proper training on cash registers and follow procedures.
• Maintains proper care and maintenance on store equipment and submits purchase orders as required.
• Prepares and submits all required reports, as required, to Director of Retail within designated time frames.
• Responsible for ensuring that production, donor, and sales goals are met as established.
• Maintains fully stocked and rotated store.
• Responsible for maintaining store displays and signage, both regular and seasonal, while ensuring that displays are continually fresh and appealing.
• Prepares purchase requests and annual budget.
• Participates in the development and completion of a retail marketing plan.
• Ensures adequate staffing for store sales and production and training of store personnel.
• Trains employees and consumers in sales techniques, store rules, customer satisfaction, and how to meet and interact with the public.
• Maintains cleanliness of the store premises.
• Ensures efficient processing of donations, and maintains accurate donor counts.
• Attends and conducts regular staff meetings; provides thorough communication to staff.
• Ensures that Kaizen production procedures and practices are maintained.
• Carries out additional duties as assigned by the Vice President of Donated Goods.

Additional Responsibilities

• CARF: Ensures documentation and compliance with CARF Standards.
• Safety: Maintains applicable safety standards, rules, and regulations in areas of responsibility.
• Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
• Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
• Accountability: Develop, implement, and track key metrics that drive performance, taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
• Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
• Strategic Visioning: Demonstrate commitment to innovation, continuous learning, and leading change in creating community value.
• Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represents the organization to the public with a courteous, helpful and business-like attitude.

Education And/or Experience

High school diploma or equivalent required, two - five years' experience in retail, marketing and supervisory skills.

Physical Demands and Work Environment

Must be able to bend, stretch, reach and lift up to 40 pounds, walking or standing to a significant degree, environment infrequently exposed to extreme temperature, noise, fumes, dust, etc.

Retail, Manager, Store Manager

Salary: $45000 - $50000 per year