Retail Store Manager

E&H Hardware Group, LLC; Orrville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Generous employee discount

Employee Assistance Program

Branded uniforms and store apparel

Job summary

E&H Ace Hardware in Ohio is seeking a Store Manager to lead daily operations, drive sales, and foster team growth while delivering exceptional customer service.

You will manage staffing, inventory, merchandising, safety, and community involvement to uphold the local brand. The role requires strong leadership, communication, and problem-solving in a fast-paced retail environment.

Qualifications

• Minimum 3–5 years of retail management experience, including leadership roles.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Physically capable of lifting up to 50 pounds regularly.
• Proficiency in MS Office and retail systems.

Responsibilities

• Drive store sales performance by ensuring every customer receives prompt, helpful service.
• Recruit, train, and develop a high-performing team of associates and department leaders.
• Supervise store staff to meet goals while ensuring policies and procedures are followed.
• Manage inventory levels, shrink reduction, and product flow to maintain stack accuracy.
• Direct shipping, receiving, and logistics operations.
• Create effective weekly schedules aligned to customer demand and business goals.
• Oversee store merchandising to ensure visual standards are met and maintained.
• Enforce safety policies and serve as a role model for safe work practices.
• Ensure compliance with company policies, labor laws, and operational standards.
• Actively engage in the community, representing the store in local events and initiatives.
• Perform risk assessments, maintain store cleanliness, and uphold a high standard of appearance.
• Possess and maintain a valid driver’s license and clean driving record.

Skills

Leadership

Communication

Problem solving

Microsoft Office

Retail systems

Flexibility

Physical ability

Driving license

Education

High school diploma

Some college

Tools

Retail POS systems

Microsoft Office

Job description

E&H Ace Hardware is looking for a results-driven Store Manager to lead one of our locally owned retail locations. This role is ideal for someone passionate about retail leadership, delivering exceptional customer service, and fostering team growth. As Store Manager, you’ll take full ownership of store performance, team development, and community engagement while representing a trusted local brand. You’ll lead day-to-day store operations, oversee staffing and scheduling, and drive sales by ensuring a great customer experience. You’ll also manage inventory, visual merchandising, and operational compliance — all while developing a culture of helpfulness and local trust that defines E&H.

What you’ll do:

• Drive store sales performance by ensuring every customer receives prompt, helpful service
• Recruit, train, and develop a high-performing team of associates and department leaders
• Supervise store staff to meet goals while ensuring policies and procedures are followed
• Manage inventory levels, shrink reduction, and product flow to maintain stack accuracy
• Direct shipping, receiving, and logistics operations
• Create effective weekly schedules aligned to customer demand and business goals
• Oversee store merchandising to ensure visual standards are met and maintained
• Enforce safety policies and serve as a role model for safe work practices
• Ensure compliance with company policies, labor laws, and operational standards
• Actively engage in the community, representing the store in local events and initiatives
• Perform risk assessments, maintain store cleanliness, and uphold a high standard of appearance
• Possess and maintain a valid driver’s license and clean driving record

Minimum Requirements:

• High school diploma or equivalent required; some college preferred
• Minimum 3–5 years of retail management experience, including prior leadership roles
• Strong leadership, communication, and problem-solving skills
• Proficiency in Microsoft Office and retail systems preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Must be available to work a 5-day, 50-hour work week, including 1 weekend day and 1 closing shift
• Physical ability to lift up to 50 pounds regularly and occasionally up to 80 pounds

Preferred Qualifications:

• Extensive product knowledge of hardware-related goods or a strong willingness to learn
• Previous experience in inventory management and retail operations
• Strong organizational skills and ability to prioritize tasks with minimal supervision
• Commitment to providing exceptional customer service
• Willingness to relocate or grow within the company if opportunities arise

Why join E&H Ace Hardware?

• A stable and respected family-owned company with over 90 years of local service
• Career development and advancement opportunities across multiple departments
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Generous employee discount
• Employee Assistance Program
• Branded uniforms and store apparel

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a growing Plumbing & Handyman Service throughout Ohio. Our team is built on core values like “Local Relationships Built on Trust,” helpfulness, and steady forward-thinking. Join us in providing customers with the neighborly service they expect from America’s most trusted hardware brand.