Retail Store Manager

Wireless Vision; Minneapolis (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

Wireless Vision is seeking a Retail Store Manager for a full-time, on-site position in Minneapolis, MN. You will lead the daily operations of a T-Mobile-branded retail store, drive sales performance, manage staff, and ensure an outstanding customer experience.

You will coach and develop team members, set clear goals, monitor metrics, and enforce loss prevention and cash handling procedures. The role requires flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Strong customer-focused and service orientation.
• Ability to coach and develop team members.

Responsibilities

• Lead day-to-day operations of a T-Mobile-branded retail store in Minneapolis, MN.
• Oversee sales performance, staffing, scheduling, inventory, and store presentation.
• Coach and develop team members, set performance goals, and provide regular feedback and training.
• Drive customer satisfaction, resolve escalated issues, and ensure adherence to policies and standards.
• Manage cash handling and loss prevention, analyze store metrics, and collaborate with leadership on revenue targets.

Skills

Customer service

Communication

Leadership

Staff supervision

Sales goals

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Company Description

Wireless Vision, LLC is the largest T-Mobile Exclusive Partner in the United States, operating more than 450 T-Mobile-branded retail stores across 25 states. Founded in 2004 and headquartered in Bloomfield Hills, Michigan, the company focuses on delivering excellent wireless products and service to both customers and team members. Wireless Vision fosters a culture built on core values such as passion for people, best in class performance, honesty, humility, and a strong work ethic balanced with fun. The organization emphasizes professional growth, healthy competition, and meaningful rewards, consistently earning recognition as a top place to work. Team members are treated like family, with a strong commitment to building happy, successful store teams.

Role Description

The Retail Store Manager is a full-time, on-site role based in Minneapolis, MN, responsible for leading day-to-day operations of a T-Mobile-branded retail store. This role oversees sales performance, staffing, scheduling, inventory control, and store presentation to ensure a high-quality customer experience. The Store Manager coaches and develops team members, sets clear performance goals, and provides regular feedback and training to support professional growth. Daily responsibilities include driving customer satisfaction, resolving escalated customer issues, managing cash handling and loss prevention procedures, and ensuring adherence to company policies and carrier standards. The role also involves analyzing store metrics, implementing local marketing initiatives, and collaborating with leadership to achieve revenue and profitability targets.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction capabilities.
• Effective Communication skills for coaching teams, interacting with customers, and partnering with leadership.
• Demonstrated Store Management experience in a retail environment, including staff supervision and operations oversight.
• Knowledge of Retail Loss Prevention practices, cash handling controls, and inventory management.
• Proven ability to meet or exceed sales goals and key performance indicators in a competitive retail setting.
• Leadership skills with experience hiring, training, mentoring, and motivating diverse teams.
• Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment.
• Basic proficiency with point-of-sale systems and standard office software; comfort learning new technology.
• High school diploma or equivalent required; advanced education or relevant certifications are a plus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.