Retail Store Manager

5.11 Tactical; Meridian (ID); On-site; USD 50,000 - 120,000; Full time

Job summary

5.11 Tactical is seeking a Retail Store Manager to lead in delivering exceptional customer service and operational excellence. This role demands strong leadership, sales skills, and the ability to build relationships within the community. As the heartbeat of the store, you will mentor your team and ensure a world-class shopping experience for customers.

Benefits

Competitive salary with performance-based incentives

Health, dental, and vision insurance

Employee discounts on 5.11 gear

Career growth opportunities

Qualifications

• Exceptional customer service mindset with a drive for exceeding expectations.
• Proven leadership abilities with a focus on motivating teams.
• Solid organizational skills managing inventory and store operations.

Responsibilities

• Lead a customer-first culture ensuring excellent service.
• Monitor and achieve sales goals, providing feedback to the team.
• Maintain operational excellence overseeing inventory and merchandising.

Skills

Customer Service Mindset

Leadership Abilities

Sales

Organizational Skills

Job description

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Description

As a

Job Details

Description

As a Store Manager, you’re more than a leader—you’re the heartbeat of our store. Your goal is to deliver unparalleled customer service by fostering a supportive and results-driven environment. You'll guide your team in achieving ambitious goals, developing their skills, and providing the kind of customer experience that people remember. We’re seeking someone who embodies our core attributes: approachable and committed to supporting both team and customer needs, energetic and driven to inspire excellence, and resilient with a passion for achieving team goals.

What You’ll Do

• Lead a customer-first culture where every interaction is an opportunity to connect, solve problems, and create loyal fans.
• Monitor and achieve sales goals by setting clear objectives, providing constructive feedback, and celebrating wins with the team.
• Mentor and inspire your team to deliver an unforgettable customer experience—one that blows our customers minds.
• Maintain operational excellence, overseeing inventory, visual merchandising, and store presentation to showcase our gear in the best light.
• Collaborate with upper management to implement strategies that boost store traffic and sales, while ensuring the store hits or exceeds its targets.
• Engage with the local community to build awareness, establish relationships, and make 5.11 the go-to destination for purpose-built gear.
  
  

What We’re Looking For

• An exceptional customer service mindset, with a drive for going above and beyond and thrives on engaging with both customers and employees.
• Proven leadership and sales abilities with a knack for motivating teams and a passion to achieve goals.
• A love for technical outdoor gear so you can connect with our customers and showcase our products authentically.
• Solid organizational skills, with experience in managing inventory, visual merchandising, and leading day-to-day operations.
• Management experience—bonus points if it’s in outdoor or specialty retail.
• Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.
  
  

We believe successful leaders at 5.11 demonstrate these core attributes:

• Engaging: Approachable, fully involved, and committed to supporting team and customer needs.
• Energetic: Driven to get things done and inspire others to do their best.
• Grit: Resilient and passionate about achieving team goals.
• Competitive: Always aiming to improve and raise the bar for customer service.
• Assertive: Confident with a strong sense of self and values .
  
  

What’s In It For You

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Career growth opportunities with a fast-growing brand that values its team.
• The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.
  
  

Pay Range: $27.04 - $31.00

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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