Retail Store Manager

Funko; Los Angeles (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Full benefits

401(k) with matching

Job summary

Funko, based in Hollywood, CA, seeks a Retail Store Manager to own day-to-day operations, lead the store team, and deliver a consistent fan experience while driving sales.

You will hire and train staff, optimize scheduling, manage inventory and merchandising, and partner with leadership on store initiatives and local marketing. On-site role with competitive pay and benefits.

Qualifications

• 3+ years of retail leadership experience.
• Proven ability to drive sales and manage store operations.
• Strong people leadership and coaching.
• Highly organized with attention to detail and execution.
• Ability to multitask in a fast-paced retail environment.
• Passion for delivering great customer experiences.
• Interest in pop culture and fandom trends.
• Strong communication and interpersonal skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Open and flexible availability.

Responsibilities

• Lead all aspects of daily store operations, ensuring smooth and efficient execution.
• Manage scheduling, labor planning, and floor coverage to meet business needs.
• Maintain high standards across merchandising, inventory, and visual presentation.
• Ensure operational processes are followed, including inventory management, shipment processing, and stockroom organization.
• Oversee facility needs and ensure a safe, clean, and organized environment.
• Drive store performance to consistently meet or exceed sales and payroll targets.
• Monitor daily and weekly business trends and take action to improve results.
• Execute company initiatives, promotions, and product launches effectively.
• Partner with leadership to identify opportunities and implement localized actions to drive traffic and sales.
• Hire, train, and develop a high-performing store team.
• Provide consistent coaching, feedback, and performance management.
• Lead by example on the sales floor, setting the standard for customer engagement and service.
• Foster a positive, inclusive, and accountable team culture.
• Develop leadership to support daily execution.
• Deliver a consistent, high-quality fan experience aligned with Funko’s brand and values.
• Ensure the team creates engaging, welcoming interactions with every customer.
• Resolve customer concerns quickly and professionally.
• Build relationships with repeat customers to drive loyalty.
• Oversee inventory accuracy, including cycle counts and stock control processes.
• Ensure timely and accurate processing of shipments, transfers, and damages.
• Maintain stockroom organization and product flow to the sales floor.
• Execute merchandising direction and collaborate with partners on product placement and assortment.
• Partner with corporate teams on product launches, training, and operational priorities.
• Communicate store performance, challenges, and opportunities to leadership.
• Support local marketing and community efforts as needed.

Skills

Retail leadership

Sales driven

People leadership

Organizational skills

Multitasking

Customer experience

Pop culture interest

Communication

MS Office

Flexible availability

Tools

Microsoft Office

Job description

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

The Retail Store Manager is responsible for owning the day-to-day operations and performance of their assigned location. This role leads the store team, ensures operational excellence, and delivers a consistent, engaging fan experience. The Retail Store Manager is a hands-on leader who drives sales, develops the team, and ensures the store runs efficiently and effectively every day. While accountable for achieving financial targets, this role focuses on execution, team leadership, and operational consistency, partnering with leadership on broader strategies. This position would report directly to the Retail General Manager.

What You’ll Do

Store Operations & Execution

• Lead all aspects of daily store operations, ensuring smooth and efficient execution
• Manage scheduling, labor planning, and floor coverage to meet business needs
• Maintain high standards across merchandising, inventory, and visual presentation
• Ensure operational processes are followed, including inventory management, shipment processing, and stockroom organization
• Oversee facility needs and ensure a safe, clean, and organized environment

Sales & Performance

• Drive store performance to consistently meet or exceed sales and payroll targets
• Monitor daily and weekly business trends and take action to improve results
• Execute company initiatives, promotions, and product launches effectively
• Partner with leadership to identify opportunities and implement localized actions to drive traffic and sales

Team Leadership & Development

• Hire, train, and develop a high-performing store team
• Provide consistent coaching, feedback, and performance management
• Lead by example on the sales floor, setting the standard for customer engagement and service
• Foster a positive, inclusive, and accountable team culture
• Develop leadership to support daily execution

Fan Experience

• Deliver a consistent, high-quality fan experience aligned with Funko’s brand and values
• Ensure the team creates engaging, welcoming interactions with every customer
• Resolve customer concerns quickly and professionally
• Build relationships with repeat customers to drive loyalty

Inventory & Merchandising

• Oversee inventory accuracy, including cycle counts and stock control processes
• Ensure timely and accurate processing of shipments, transfers, and damages
• Maintain stockroom organization and product flow to the sales floor
• Execute merchandising direction and collaborate with partners on product placement and assortment

Collaboration & Communication

• Partner with corporate teams on product launches, training, and operational priorities
• Communicate store performance, challenges, and opportunities to leadership
• Support local marketing and community efforts as needed

What You’ll Bring

• 3+ years of retail leadership experience
• Proven ability to drive sales and manage store operations effectively
• Strong people leadership skills with experience coaching and developing teams
• Highly organized with strong attention to detail and execution
• Ability to multitask and adapt in a fast-paced retail environment
• Passion for delivering great customer experiences
• Interest in pop culture and fandom trends
• Strong communication and interpersonal skills
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Open and flexible availability

Salary Information

The base salary range for this position in the selected city is $70,304 - $82,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What Funko Offers

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

This position is On-Site based in Hollywood, CA.