Retail Store Manager

Goodwill Industries International, Inc.; Frederick (MD); On-site; USD 70,000; Full time

Job summary

Goodwill Industries is seeking a Retail Store Manager to drive operations and support its mission of ending unemployment. The role involves leadership, financial management, and ensuring customer satisfaction. The ideal candidate has retail management experience and a passion for community impact.

Benefits

Five Medical Plans

Employer-funded Health Reimbursement Account (HRA)

Three Dental Plans

Vision Plan

401K

Employer-paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off (Sick, Vacation)

Paid Holidays

Qualifications

• At least two years in retail management, preferably in thrift stores.
• One year of customer service experience.

Responsibilities

• Develop and execute retail plans to meet goals for income and revenue.
• Manage payroll and operating costs within budget.
• Ensure excellent customer service for donors and shoppers.

Skills

Customer Service

Leadership

Financial Management

Inventory Control

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

1003 W. Patrick Street Frederick Maryland, 21703, [phone]

Starting Pay:

$70,000.00 Annual

This position is eligible for a monthly bonus, based on performance goals.

We are hiring at all of our MD locations; if this location is not your preferred choice, we will discuss other opportunities with you.

Position Description:

Drives retail business operations at a retail store for Goodwill of Central and Northern Arizona (GCNA) and its affiliates, supporting the mission to end unemployment. Responsible for store production, leading Assistant Store Managers, Production Teams, and Donation Attendants. Key duties include leadership, store operations, financial management, inventory control, donation processing, customer service, and staff training and development.

Essential Duties and Responsibilities:

1. Develop and execute retail plans to meet goals for income, revenue, and production.
2. Coordinate with the Retail District Manager on strategic initiatives to increase donations.
3. Monitor product levels daily to meet sales targets.
4. Manage payroll and operating costs within budget.
5. Ensure excellent customer service for donors and shoppers.
6. Maintain store cleanliness and brand standards.
7. Partner with community organizations to promote Goodwill’s mission.
8. Maintain consistent in-person attendance.
9. Represent Goodwill positively in the community.
10. Be flexible to transfer and cover shifts at different stores as needed.
11. Ensure staff are well-trained and perform their duties effectively.
12. Oversee donation reception and processing, ensuring quality customer service.
13. Manage product processing, pricing, and display to meet standards and goals.
14. Collaborate with other stores to optimize donation and staffing resources.
15. Ensure compliance with company standards and policies.
16. Have reliable transportation for daily tasks and store transfers.
17. Coordinate with support departments (Asset Protection, HR, Safety, Finance) to meet business objectives and ensure compliance.
18. Build and lead a high-performing team.
19. Manage performance, staffing, compensation, and staff development.
20. Support the Assistant Store Manager in managing team performance.
21. Lead culture change initiatives and change management processes.
22. Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, Innovation.
23. Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent
• At least two years in retail management, preferably in thrift stores
• One year of customer service experience
• Proficient in Microsoft Office Suite
• Valid driver’s license and clean MVR
• Ability to pass background checks and drug screening
• Proficient in English (reading and speaking)

Eligible for a comprehensive Total Rewards package starting the first of the month after 60 days of employment, including:

• Five Medical Plans
• Employer-funded Health Reimbursement Account (HRA)
• Three Dental Plans
• Vision Plan
• 401K
• Employer-paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (Sick, Vacation)
• Paid Holidays

Join our organization where good work meets community impact. Our mission: Empowering Individuals, Strengthening Families, Building Stronger Communities. We offer free career development, training, and education services. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. We foster an inclusive, welcoming environment. Our stores are conveniently located, and we value team success and growth opportunities within Goodwill and beyond.

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military status, age, genetic information, or other protected categories. Reasonable accommodations are available for individuals with disabilities. Contact us at 1-833-624-0920 option 6 or [e-mail] for assistance.

For application or employment questions, contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Beware of scams involving impersonators offering false employment opportunities. Always verify email domains (“@goodwillaz.org” or “@gimv.org”) and use official company channels for communication. Report scams at https://www.cisa.gov/be-cyber-smart/campaign.

About Us

At Goodwill, our vision of ending poverty through the power of work unites us as One Goodwill. Learn more about our organization and current job openings.

Work for The Goodwill Excel Center

The Excel Center provides adult high school education. View open positions here.

Trouble Signing In?

Use the