Retail Store Manager

Lindt; Conway (NH); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus program

Annual bonus payout

Job summary

Lindt USA is seeking a Store Manager to lead daily store operations, drive sales, and deliver a premium in-store experience for customers. You will guide a customer-focused team and ensure legendary service in every interaction.

Lead efforts to achieve sales plans, manage P&L, coach staff, and uphold Lindt brand standards. Must be available nights, weekends, and holidays with prior retail leadership experience.

Qualifications

• Prior retail experience, preferably in a specialty retail environment.
• Minimum 2 years of management experience
• Prior experience with POS system

Responsibilities

• Meet or exceed weekly, monthly, and annual sales budgets while contributing to overall company goals.
• Provide superior customer service and communicate the store's mission to staff.
• Develop and coach staff to meet KPI’s and sales opportunities.
• Maintain visual standards and brand presentation across the store.
• Oversee store operations including cash handling, scheduling, and PLC compliance.

Skills

Leadership

Sales

Customer service

Communication

Time management

Delegation

Education

High School Diploma

Tools

POS system

Job description

Position Purpose:

As a Store Manager at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. Our retail teams play an integral part in delivering legendary service and premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again. The individual in this position is responsible for achieving and/or exceeding the store’s sales plan, while ensuring profitable store operations and performing all functions necessary to provide superior customer service.

Essential Job Functions & Responsibilities:

Sales

• Ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company’s overall achievement.
• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Utilize suggestive selling techniques to upsell and cross-sell products. Maintain a deep understanding of our product offerings to effectively communicate product features and benefits
• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
• Ensure store meets all company standards and expectations for visual direction and brand presentation.

Customer Service

• Develop a comprehensive understanding of our chocolate products, including ingredients, flavor profiles, and production processes
• Assist customers in selecting the perfect chocolate products based on their preferences and needs
• Monitor and elevate customer or product issues to management in a timely and professional manner

Staff Development

• Partner with District Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well‑trained staff.
• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI’s and external sales opportunities.
• Build a talent pool to prepare for staffing gaps due to promotions, peak selling seasons and/or turnover.

Operational Controls

• Full P&L responsibility for the business.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product
• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety), payroll/labor management, store scheduling, and expense control
• Take initiative to re‑stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning.
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements:

Experience:

• Prior retail experience, preferably in a specialty retail environment
• Minimum 2 years of management experience
• Prior experience with POS system

Skills & Knowledge:

• Proven sales and/or customer service background
• Demonstrated success in a management role
• Basic math computation skills
• Strong communication skills with customers and team members
• Prioritization and time management
• Ability to take direction and effectively delegate and execute through others

Education:

• High School Graduate or equivalent; Associate degree preferred

Other Requirements:

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $28 - $29

Competitive bonus program – monthly bonus payout based on store performance and annual bonus payout based on company financial performance