Retail Store Shift Supervisor

Lindt; Elizabeth (NJ); On-site; USD 22,000 - 25,000; Part time

Job summary

Lindt USA in New Jersey seeks a Shift Supervisor for our Lindt Chocolate Shop in Elizabeth. Lead daily store operations, drive sales, train staff, and uphold Lindt standards to deliver a premium in-store experience for customers.

Ideal candidates have a proven sales background, can coach others, and are comfortable lifting up to 50 pounds. Must be available nights, weekends, and holidays to support store coverage.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Ensure store meets or exceeds weekly, monthly, annual sales plan and contributes to the district's sales plan.
• Model and communicate the store's sales mission to staff and develop commitments to sales results.
• Supervise staff to achieve sales goals and KPIs and external sales opportunities.
• Uphold Lindt standards (4 Moments of Influence, dress code, up-selling, passion, sales focus).
• Monitor stock levels and escalate to Store Management to avoid stockouts/overstocks.
• Train sales staff per Lindt guidelines to ensure a knowledgeable, friendly, well-trained team.
• Train staff in sales techniques and product knowledge; ensure brand is represented.
• Escalate issues professionally and promptly.
• Ensure store meets operational controls and compliance.
• Inventory control / shrink; Cash management (POS, paperwork, logs, policies); QA policies; maintain cleanliness.
• Must be available to work nights, weekends, and holidays.

Skills

Proven sales background

Take direction & delegate

Basic math / accounting

Education

High School graduate or equivalent

Job description

Position Purpose:

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities:

Sales

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.

• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.

• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

Ensure store meets or exceeds company standards for operational controls and compliance.

• Inventory Control/Shrink
• Cash Management (POS, Paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements:

Skills & Knowledge:

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience:

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education:

• High School Graduate or equivalent

Other Requirements:

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation Range: $16 - $18