Retail Store Manager

Wireless Vision; City of Auburn (NY); On-site; USD 60,500 - 64,350; Full time

Benefits offered by this job

Competitive paid time-off program

Medical, dental and vision benefits

Development and growth opportunities

Job summary

A retail management company is seeking a Retail Store Manager in Auburn, NY. This role involves overseeing store operations, enhancing customer experience, and managing staffing. The ideal candidate will have 2-3 years of retail management experience, excellent communication skills, and the ability to work flexible hours. Benefits include competitive paid time-off and medical coverage. Join a team passionate about technology and customer service.

Qualifications

• 2-3 years of management experience in retail or a customer-focused environment.
• Ability to work flexible hours including nights, weekends, and holidays.
• Must stand for long periods (up to 9 hours) on the sales floor.
• Must be able to lift up to 25 pounds.

Responsibilities

• Oversee the full operation of the retail store including staffing and service levels.
• Manage recruitment, retention, and employee relations to develop top talent.
• Meet and exceed performance goals.
• Ensure compliance with visual merchandising standards.
• Participate in community events to promote company image.

Skills

Management experience

Customer focus

Communication skills

Organizational skills

Problem-solving skills

Bilingual

Education

High School diploma or GED required

College degree preferred

Job description

Compensation

$60,500.00 - $64,350.00/hour

Job Description

Title

Retail Store Manager

Location

Auburn, NY

Company

T-Mobile Premium Retailer – Wireless Vision

Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Retail Store Manager (RSM) role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.

Your Talents

• Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
• Make staffing adjustments as needed to meet the needs of the business.
• Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.
• Meet and exceed organizational and individual performance goals.
• Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
• Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
• Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
• Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
• Ability to motivate, coach, develop, lead and train a winning sales team.
• Act as subject matter expert to customers to answer questions and provide recommendations.
• Ensure that sales associates are up to speed on training for new products and offerings.
• Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
• May require additional tasks, duties or projects as assigned.

Experience

• 2-3 years of management experience in retail or another environment with a strong customer focus.
• Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
• High School diploma or GED required, college degree preferred.
• Excellent written and verbal communication skills required.
• Strong organizational and problem‑solving skills required.
• Competent in customer focus, change management, strategic thinking, and talent management.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

What We’ll Offer

• Competitive paid time‑off program
• Medical, dental and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace