Retail Store Manager

PetSmart Charities; Canton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company that values both pets and people as a Retail Store Manager. You will oversee store operations, ensuring safety and exceptional service while leading a team. Enjoy benefits like health insurance, 401k, and career development opportunities.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.

Responsibilities

• Oversees safety of people and pets, operational execution, and financial outcomes.
• Handles recruiting, coaching, and managing staff schedules.
• Drives business growth and achieves sales targets.

Skills

Communication

Organizational Skills

Leadership

Tools

Computer Applications

Job description

1 day ago Be among the first 25 applicants

Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader oversees the safety of people and pets, the pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient daily store operations while upholding PetSmart's vision, mission, values, and strategy.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership

• Recruiting, interviewing, hiring, coaching, and terminating staff.
• Fostering an open-door culture, engaging with associates, and leveraging tools to listen to feedback.
• Creating and managing staff schedules.
• Supporting associate development through reviews, recognition, training, onboarding, mentoring, and succession planning.
• Delegating effectively, empowering others, and encouraging ownership.
• Communicating priorities and responding to environment changes.
• Addressing associate complaints and grievances.
• Recognizing and celebrating team engagement.
• Ensuring timely delivery of associate reviews.

Overall Store Experience

• Leading the associate and pet parent experience, ensuring safety and health of pets.
• Handling pet parent concerns and building a positive store environment.
• Evaluating and improving store operations and services.
• Partnering with local groups for community events.
• Maintaining store standards and compliance with policies and ethics.
• Conducting safety and policy validation walks.
• Ensuring a safe environment for staff, pets, and visitors.
• Managing inventory levels and communicating business objectives.
• Monitoring safety practices via store cameras and taking corrective actions.
• Responding promptly to incidents involving sick or injured pets.

Business Management

• Executing corporate strategies and profitability goals.
• Analyzing reports, identifying issues, and creating improvement plans.
• Driving business growth and achieving sales and shrink targets.
• Managing expenses and store metrics.
• Collaborating with home office and managing store-related tasks and reports.

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency with computer applications.
• Strong communication and organizational skills.
• Ability to perform under pressure and maintain composure.

Supervisory Responsibility

Typically overseeing Experience and Process Leaders, up to six lead associates, and 10-70 non-leader associates, following PetSmart policies.

Physical Demands & Environment

Standing, walking, climbing, handling, reaching, and lifting up to 50 pounds regularly; occasional team lifts over 100 pounds. Exposure to mechanical parts, pet hair, moderate noise, and live animals. Reasonable accommodations available for disabilities.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We value diversity and the passion for pets among our 50,000 associates. Apply now to join our team!