Retail Store Manager

Girlscoutsla; Arcadia (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Store Manager to oversee operations at their regional retail store. This role involves ensuring excellent customer service, managing inventory, and creating a welcoming environment for customers. The ideal candidate will have strong organizational and communication skills, a passion for community service, and the ability to lead a team. Join a mission-driven organization that values diversity and inclusion, while providing a competitive benefits package and opportunities for professional growth.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

403(b) Retirement Plan

Pet Insurance

Qualifications

• Outstanding customer service and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in supervisory skills for managing staff.

Responsibilities

• Manage day-to-day operations of the retail store.
• Provide excellent customer service and support.
• Supervise and train store staff effectively.

Skills

Customer Service

Organizational Skills

Communication Skills

Time Management

Conflict Resolution

Education

High School Diploma

Some College Experience

Tools

Point of Sale (POS) System

Microsoft Office Suite

Job description

Job Details

Job Location: Arcadia Service Center - Arcadia, CA

Position Type: Full Time

Salary Range: $27.22 - $29.00 Hourly

Job Category: Retail

Description

Company Overview

Girl Scouts of Greater Los Angeles (“GSGLA”) is the largest girl-serving nonprofit agency in the Los Angeles region. Our mission is to build girls of courage, confidence, and character, who make the world a better place. www.girlscoutsla.org.

Our core values of Integrity, Clarity of Purpose, Accountability and Respect represent how we behave on a day-to-day basis. These are the specific behaviors that are imperative and encouraged in our company culture.

We are committed to building a diverse staff that reflects the communities we work alongside, and we value diversity, equity, and inclusion in our workplace.

We encourage all qualified individuals to apply, and strongly encourage people from underrepresented groups to apply. In addition, reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Position Summary

Responsible for the day-to-day operation of a Girl Scouts Greater Los Angeles (GSGLA) regional retail store selling Girl Scout merchandise to Troop Leaders and parents, including sales productivity, inventory management and following merchandise presentation guidelines. Ensures the store is inviting, clean and well stocked with product, and provides excellent customer service in accordance with GSGLA expectations.

Essential Duties & Responsibilities

• Provides pleasant and professional interaction with customers via phone, email, and in-person.
• Accountable for driving business into your store. Such as creating external emails regularly to our membership inviting them to shop in our stores.
• Promotes the Girl Scout Leadership experience and motivates girls and parents to expand their participation.
• Develops and maintains a working knowledge of merchandise as it relates to the Program levels and to answer volunteers’ questions.
• Based on Girl Scout level and experiences wanted, will advise, and educate our membership customers on the National Girl Scout Program and available relevant merchandise in-stores and online. Be able to build sales by suggestive selling items.
• Pulls requested merchandise, processes, and completes small and large customer orders for in-store pick up or shipping.
• Receives payment in specific forms, operates Point of Sale system and card processor machines, and makes changes as appropriate; and reports completed as scheduled.
• Performs supervisory duties including interviewing applicants for employment, providing training and guidance to develop store staff, scheduling staff to ensure coverage during all open business hours and for special events, collaborates with staff to identify and resolve problems, reviews performance and recommends discipline, as necessary.
• Updates salesclerk on business performance, new program, products, sale opportunities and seasonal GSGLA council own promotions and events.
• Responsible to maximize floor presentations with product reflecting Girl Scout seasonal activities. Utilizes product placement techniques to encourage additional sales.
• Ensures the store and stockroom are maintained in a clean, organized, and safe manner.
• Practice and maintain physical inventory control methods for all merchandise needed to support customer sales using GSGLA software systems.
• Accurate counting in and receiving in of merchandise shipments.
• Complete cycle counts as scheduled or requested; researches and resolves discrepancies; practices inventory transactions in accordance with procedures; including purchase order receipts, sales, returns and transfers.
• Plans for and participates in annual physical inventory counts, as needed.
• Participates in periodic conference calls and meetings with the Retail Team to discuss and develop pertinent retail information and sales strategies.
• Adhere to and supports Retail policies and procedures.
• May perform any or all the duties of a store salesclerk position.
• Other duties as assigned.

Qualifications

Required Knowledge, Skills, and Abilities

• Outstanding customer service and organizational skills.
• Highly personable with the ability to reflect empathy to customers.
• Ability to multitask.
• Strong communication skills.
• Dependable and self-motivated.
• Strong collaboration with Retail staff and customers.
• Effective time management skills with acute attention to detail.
• Strong conflict resolution skills.
• Point of Sale (POS) system experience.
• Excellent computer skills (understanding of Microsoft Outlook, Excel, Word, PowerPoint, social media).
• Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment.
• Ability to spend time sitting, utilizing the computer, and standing and walking throughout the facilities for long periods in certain circumstances and dependent upon the fluctuating customer service/operational needs.
• Ability to travel via personal vehicle or public transportation to various facilities throughout the region.
• Ability to lift up to 15 pounds periodically, to include the ability to move boxes related to merchandise deliveries and stockroom organization.
• May need to use a step stool or climb a ladder due to merchandising in-store and stockroom maintenance.
• Able to perform this job safely, without endangering the health or safety of themself or others.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recommended Education, Training and Experience

• GED or High School diploma required. Some college experience is preferred.
• Experience and training in basic supervisory skills sufficient to manage one to two part-time salesclerks and to coordinate high volume events and promotions.
• Knowledge of Girl Scouting is highly desirable.

Benefits / Other

Employees of GSGLA receive a competitive benefits package and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover medical, dental, vision, life and even pet insurance, an employee assistance program, as well as a 403(b) retirement plan.

Vaccination Policy

Girl Scouts of Greater Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law.New hires working at Girl Scouts of Greater Los Angeles must be fully vaccinated upon hire. Please contact the People & Culture Department for a copy of the vaccination policy.