Retail Store Management Trainee - 3281

FirstCash, Inc.; Montgomery (AL); On-site; USD 22,730 - 33,062; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Earned Wage Access

Employee discounts

Tuition Reimbursement

401k program

Job summary

FirstCash, Inc. is looking for a Retail Store Management Trainee in Montgomery, Alabama. This role requires a minimum of one year of retail management experience and focuses on day-to-day store operations, promoting a customer-centric environment, and managing store employees.

The position offers an hourly wage between $16.50 and $24.00, plus commission based on productivity. Extensive perks include medical benefits, a commission plan, vacation, and more.

Qualifications

• Minimum 1 year of retail management experience.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work weekends and holidays.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor training for Pawnbrokers.
• Open and close the store, ensuring assets are protected.

Skills

Customer engagement

Supervisory skills

Cash handling

Inventory control

Analytical skills

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Retail Store Management Trainee

$16.50 to $24.00 per hour. Role is designed for external retail assistants and store managers requiring a minimum of 1 year retail management experience.

Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.98 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). Up to 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-5). Up to 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of store management experience. A Store Manager Trainee is accountable for day‑to‑day operations of the store and promoting a positive, productive environment. The position partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations/satisfaction. The position sets the tone for a customer‑centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The trainee is required to commit to the company's asset protection program, promote the business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage, plus Store Manager Trainees earn commission based on productivity and a bonus based on store performance. Base pay is derived from experience and qualifications.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure that the value and integrity of all loans issued are maintained.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time (including standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must be able to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week. Hours are based on business needs and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainees have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Additional details are provided during the interview process.

Additional Notes

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age (or older).

***Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. The policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.