Retail Store Management Trainee - 3137

Cash America Pawn; Toledo (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts starting day one

401(k) auto-enrollment after 6 months

Tuition reimbursement opportunities

Medical, Dental, Vision, Life & +;

Job summary

Cash America Pawn is seeking a Store Management Trainee in Toledo, OH. You will work with store leadership to learn daily operations, develop leadership skills, and gain hands-on experience across customer service, inventory, and business performance while handling a diverse merchandise mix including jewelry, electronics, tools, and more.

You’ll participate in coaching and training, support recruiting and talent development, and help manage store opening/closing, asset protection, and cash

Qualifications

• 18+ years old with HS diploma or equivalent
• Leadership, coaching, and team development skills
• Ability to stand, walk, lift up to 50 lbs
• Flexible retail schedule including weekends and holidays
• Bilingual applicants encouraged to apply

Responsibilities

• Deliver exceptional customer service and foster a customer-focused environment
• Learn and support daily store operations
• Coach, train, and develop team members
• Support recruiting and talent development
• Open and close the store with asset protection and cash handling
• Assist with inventory, merchandising, and store presentation
• Drive store performance toward sales, loan, and profitability goals
• Analyze business results to support operational decisions
• Monitor loan and buying transactions for accuracy and compliance
• Build product knowledge across merchandise categories
• Complete management training and development assignments
• Perform other duties as assigned

Skills

Leadership experience

Customer service skills

Team development

POS systems experience

Education

High school diploma or GED

Tools

POS systems

Job description

Store Management Trainee

$16.50 - $22.00 per hour

+ Unlimited Commission + Store Performance Bonus

We're looking for an ambitious Store Management Trainee to join our team! If you're ready to develop your leadership skills, gain hands-on management experience, and build a career in retail operations, this could be the opportunity for you.

As a Store Management Trainee, you'll work alongside store leadership to learn the day-to-day operations of the business while developing the skills needed to lead a successful team. You'll gain experience in customer service, employee development, inventory management, store operations, and business performance while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.

Why You'll Love Working Here

• Competitive hourly pay + commission up to 8%
• Additional bonus opportunities based on store performance
• Great hours - most stores open 9AM-6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition reimbursement opportunities for eligible employees

What You'll Do

• Deliver exceptional customer service and help create a customer-focused environment
• Learn and support all aspects of daily store operations
• Assist with coaching, training, and developing team members
• Support recruiting and talent development efforts
• Open and close the store while following asset protection and cash handling procedures
• Assist with inventory management, merchandising, and store presentation
• Help drive store performance by supporting sales, loan, and profitability goals
• Learn how to analyze business results and support operational decision-making
• Monitor loan and buying transactions to ensure accuracy and compliance
• Build product knowledge across a wide variety of merchandise categories
• Complete management training and development assignments
• Perform other duties as assigned

What We're Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Previous leadership, key-holder, supervisory, or management experience preferred
• Strong leadership, coaching, and team development skills
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team-oriented mindset
• Basic math and computer skills; experience with retail point-of-sale systems is a plus
• Strong organizational, communication, and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information

Store Management Trainees can earn 2-8% commission based on individual performance and may be eligible for additional bonus opportunities based on overall store performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.