Retail Store LP Customer Service Associate II

The TJX Companies, Inc.; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Store LP Customer Service Associate II to join their vibrant team. This role offers a unique opportunity to contribute to loss prevention while ensuring a positive shopping experience for customers. As part of a Fortune 100 company, you will engage with customers, act as a visual deterrent against theft, and collaborate closely with store management. With a supportive work environment and a comprehensive benefits package, this position is perfect for those looking to grow their careers in retail. If you are proactive, customer-focused, and ready to make an impact, we encourage you to apply!

Benefits

Associate discount

401(k) contributions

Child care discounts

Referral bonuses

Medical/Dental/Vision insurance

Paid parental leave

Scholarship program

Qualifications

• Strong verbal and written communication skills required.
• Ability to take initiative and perform well independently.

Responsibilities

• Act as a visual deterrent to prevent potential loss/dishonesty.
• Greet customers appropriately and demonstrate courtesy.
• Observe and report any suspicious behavior to management.

Skills

Verbal Communication

Decision Making

Initiative

Time Management

Education

High School Diploma

Job description

Retail Store LP Customer Service Associate II

Join to apply for the Retail Store LP Customer Service Associate II role at The TJX Companies, Inc.

Retail Store LP Customer Service Associate II

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Join to apply for the Retail Store LP Customer Service Associate II role at The TJX Companies, Inc.

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned
  
  

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience
  
  

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

4601 A Outer Loop

Location:

USA TJ Maxx Store 0213 Louisville KY

This position has a starting pay range of $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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