Retail Store Leader: Growth, Service & Profit

Ace Hardware Corporation; Waterford Charter Township (MI); On-site; USD 50,000 - 61,000; Full time

Job summary

Ace Retail Group, a division of Ace Hardware Corporation, seeks a General Manager for a Westlake Ace Hardware store in Michigan. You will drive customer service, sales, and profitability while developing associates and managing budgets.

Lead store operations, inventory, safety, and maintenance; supervise staff, control shrink, and execute merchandising. Prior retail management and hardware experience are required, with a High School diploma and hands-on leadership.

Qualifications

• High School or GED equivalent.
• Must have previous retail management experience.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints.
• Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Oversee and direct store operations to maximize profitability and maintain standards.

Skills

Retail management

Customer service

Team leadership

Education

High School or GED

Job description

Ace Retail Group, a division of Ace Hardware Corporation, seeks a General Manager for a Westlake Ace Hardware store in Michigan. You will drive customer service, sales, and profitability while developing associates and managing budgets.

Lead store operations, inventory, safety, and maintenance; supervise staff, control shrink, and execute merchandising. Prior retail management and hardware experience are required, with a High School diploma and hands-on leadership.