Retail Store Leader — Customer Experience & Ops

Hibbett, Inc.; Biloxi (MS); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. in Louisville, MS is seeking an Assistant Manager to support daily operations, merchandising, restocking, and customer service. You will serve as a product-area expert and act in the Store Manager's stead when needed.

This role emphasizes leadership, staff training, and maintaining policy standards while driving store performance and exceptional service. Prior retail experience is valued, especially in footwear and athletic apparel.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and task management.
• Team-player with focus on service and sales.

Responsibilities

• Assist Store Manager in directing store operations and assets.
• Collaborate on action plans for selling, restocking, merchandising, ordering and scheduling.
• Stand in for Store Manager in their absence.
• Participate in recruitment, training, and evaluation of staff.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales stats, and expenses to support profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain communication with Store Manager on inventory and trends.
• Deliver exceptional customer service and promote merchandise.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Attention to detail

Job description

Hibbett, Inc. in Louisville, MS is seeking an Assistant Manager to support daily operations, merchandising, restocking, and customer service. You will serve as a product-area expert and act in the Store Manager's stead when needed.

This role emphasizes leadership, staff training, and maintaining policy standards while driving store performance and exceptional service. Prior retail experience is valued, especially in footwear and athletic apparel.