Retail Store Leader

Asurion; Louisville (KY); On-site; USD 46,000 - 60,000; Full time

Job summary

Join Asurion as a Store Leader, where you will lead a team at a uBreakiFix location, enhancing customer experiences and driving store goals. You'll incentivize high performance, manage operations, and contribute to a friendly workplace culture. Enjoy competitive pay, bonuses, and career advancement opportunities in a growing tech solutions company.

Benefits

Competitive bi-weekly pay

Performance-based incentives

Retirement savings plan

Paid time off

Employee Assistance Program

Life insurance

Continuing education support

Opportunities for career advancement

Qualifications

• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.

Responsibilities

• Lead and coach a team to achieve store goals.
• Ensure customer satisfaction and positive experience.
• Oversee store operations and inventory management.

Skills

Leadership

Customer Service

Problem-Solving

Communication

Flexibility

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Job description

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory.

At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay:

• $22.50 per hour + uncapped commission + profit sharing
• Average monthly incentive potential: $800, with unlimited earning potential!

As a Store Leader, you'll be responsible for:

• Leading your team to achieve store goals in repair volume, sales, speed, and profit.
• Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
• Ensuring a positive customer experience by solving problems and empowering your team to do the same.
• Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities:

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring:

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience, including coaching and training
• 2+ years of customer service experience
• Proficiency in Microsoft Office, especially Excel
• Strong communication, organizational, and problem-solving skills
• Flexibility to work weekends, holidays, and varying shifts
• Motivation to meet and exceed performance goals

Benefits include:

• Competitive bi-weekly pay
• Performance-based incentives
• Retirement savings plan
• Paid time off & Employee Assistance Program
• Life insurance & Continuing education support
• Opportunities for career advancement

About Asurion:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

Welcome

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About Us

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.

The Asurion Way emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

• Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent: We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity: We take ownership and pride in the work we do. We build trust-based relationships and do what's right — even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.