Retail Store Lead - Fast-Paced Anime Experience

Dnp Imagingcomm America Corporation

Burlington (MA)

On-site

USD 40,000 - 41,000

Full time

3 days ago

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Job summary

Tokyo Anime Center in Braintree, MA is seeking a dynamic Retail Store Team Lead to oversee daily store operations, motivate a small team, and ensure guest satisfaction while delivering engaging experiences with Gashapon machines and anime photos.

The role requires leadership, excellent communication, flexibility in scheduling, and a passion for Japanese Pop culture; the candidate will manage schedules, training, stock, and provide exceptional service in a fast-paced environment.

Qualifications

High school diploma or equivalent.
3+ years proven experience in a store managerial role, preferably retail or entertainment.
High energy with a passion for customer service.
Ability to think creatively and solve problems effectively.
Excellent communication and interpersonal skills.

Responsibilities

Oversee daily operations of the store, ensuring it opens and closes on time.
Supervise a team of 4-6 associates, coordinate schedules, deliver training, and manage performance.
Maintain a clean and safe store environment in accordance with health and safety regulations.
Address customer complaints in a professional manner.
Create social media content to promote store products and experiences.