Retail Store Lead: Elevate Experience and Teams

sephora.com; Norwalk (CT); On-site; USD 73,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discounts (30%)

Job summary

Sephora in Norwalk, CT is hiring an Assistant Store Manager. You will support daily store operations, lead and develop a high‑performing team, and elevate the client experience through personalized service and strategic coaching.

You will recruit talent, foster a learning culture, and drive sales while maintaining Sephora’s standards of excellence. This role requires availability evenings, weekends, and holidays in a fast‑paced retail environment.

Qualifications

• Assistant Store Management Experience; demonstrated success as a retail assistant manager in fast‑paced, high‑volume environments.
• Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
• Outstanding communication and interpersonal skills with a track record of delivering feedback and maintaining client focus.

Responsibilities

• Support Store Operations & Client Experience; collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability.
• Inspire & empower teams; coach, inspire, and empower your team to exceed expectations and performance goals.
• Recruit & cultivate top talent; attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values.
• Champion continuous learning; deliver real‑time coaching and ongoing support to maximize associates’ potential.
• Drive performance through feedback; conduct performance appraisals and provide mentorship to support each team member’s career journey.
• Elevate client satisfaction; deliver outstanding service and resolve concerns, driving engagement through loyalty programs.
• Ensure operational excellence; maintain a visually inspiring, immaculate store and compliance with policies.
• Optimize resources & drive growth; manage inventory and staffing resources to adapt to a dynamic retail landscape.

Skills

Retail leadership

Team development

Customer service

Communication

Coaching

Business acumen

Job description

Sephora in Norwalk, CT is hiring an Assistant Store Manager. You will support daily store operations, lead and develop a high‑performing team, and elevate the client experience through personalized service and strategic coaching.

You will recruit talent, foster a learning culture, and drive sales while maintaining Sephora’s standards of excellence. This role requires availability evenings, weekends, and holidays in a fast‑paced retail environment.