Retail Store Lead & Customer Experience Coach

Shophoney; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Honey Inc. is seeking a proactive Key Holder to assist the store manager and lead a team in delivering a unique, exciting shopping experience for customers.

You will grow the business through outstanding customer service, motivate staff, ensure policies are followed, and maintain a professional, stylish image in accordance with our dress code.

Qualifications

• 1+ years of key holder experience.
• Strong sales background and passion for customer service.
• Excellent interpersonal skills supporting both a team environment and customer service.
• A lover of style and fashion.
• A leader with the proven ability to train others.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Grow the business through exceptional customer service and top-performing sales.
• Motivate the team to provide excellent service that create lasting relationships with their customers.
• Model the expectation and hold others accountable.
• Maintain the operational excellence within the store and ensure all store policies and procedures are adhered to.
• Maintain a professional appearance consistent with the dress code and image guidelines.

Skills

Key holder experience

Sales

Customer service

Leadership

Communication

Organization

Job description

Job Description

Assisting the store manager and assistant manager in creating and leading a team that ensures a unique and exciting shopping experience for the honey customer is top priority.

Key Responsibilities

• Grow the business through exceptional customer service and top-performing sales
• Motivate the team to provide excellent service that create lasting relationships with their customers
• Model the expectation and hold others accountable
• Maintain the operational excellence within the store and ensure all store policies and procedures are adhered to
• Maintain a professional appearance consistent with the dress code and image guidelines

Qualifications

• 1+ years of key holder experience
• Strong sales background and passionate about customer service
• Excellent interpersonal skills supporting both a team environment and customer service
• A lover of style and fashion
• A leader with the proven ability to train others
• Excellent organization and time management skills
• Excellent written and verbal communication skills