Retail Store Lead — Customer Experience Champion

Cotton On Group; Paramus (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

50% Team Member discount for all Brand

Competitive Pay

Wellness Support 24/7

Performance & Peak incentives

Medical, Dental, Vision + more

401(k) matching program

Development opportunities

Quarterly awards

Job summary

Cotton On Group in Paramus, NJ is seeking a store leader to open, close and manage store operations while delivering exceptional customer service.

As a full-time, hourly team member, you will train new associates, drive sales, oversee merchandising, and uphold safety standards. Join a brand that celebrates creativity and community, with strong benefits including employee discounts and wellness support.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Ability to interact collaboratively and work as a team towards a common goal
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Job description

Cotton On Group in Paramus, NJ is seeking a store leader to open, close and manage store operations while delivering exceptional customer service.

As a full-time, hourly team member, you will train new associates, drive sales, oversee merchandising, and uphold safety standards. Join a brand that celebrates creativity and community, with strong benefits including employee discounts and wellness support.