Retail Store Associate - Staples Promotional Products

Staples Advantage Canada; Santa Clara (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the promotional products industry is seeking a Customer Service Associate in Santa Clara. The role includes providing exceptional customer service, managing sales transactions, and keeping the store organized. Ideal candidates will have outstanding communication skills and a willingness to learn. Great benefits included!

Benefits

Flexible PTO and Holiday Schedule

Online and Retail Discounts

Company Match 401(k)

Health Wellness Programs

Qualifications

• 1+ years of previous sales experience.
• Ability to stand for 8+ hours.
• Basic math skills.

Responsibilities

• Provide outstanding customer service and assist with product selection.
• Process sales transactions, returns, and exchanges.
• Conduct regular cycle counts and monitor inventory.

Skills

Customer Service

Communication Skills

Motivation

Computer Literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Staples is business to business. You’re what binds us together.

Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Store Location: 2788 San Tomas Expy, Santa Clara, CA 95051

Store Hours: 9:00am-5:00pm/Monday-Friday

What you’ll be doing:

• Provide outstanding customer service and act as an on-site ambassador for Staples Promotional Products.
• Greet all customers, assist with product selection and questions on products.
• Process sales transactions, returns, and exchanges.
• Receive product into the POS System and monitor the accuracy of the shipment.
• Replenish stock as needed.
• Ensure store is neat and orderly.
• Keep storage room organized and appropriately stocked.
• Unload and break down incoming shipments.
• Barcode and price items accordingly.
• Conduct regular cycle counts and monitor inventory to ensure low risk of inventory loss due to theft and improper recording of transactions.

What you bring to the table:

• Exceptional customer service skills ·
• Highly motivated/energetic
• Willingness to learn
• Strong oral and written communication skills

What’s needed-Basic Qualifications:

• 1+ years of previous sales experience and customer service skills
• Ability to stand for up to 8+ hours and lifting up to 40lbs.
• Basic Math Skills
• Computer literacy including Microsoft Office, Word, Excel, Outlook and Internet
• Visual Merchandising experience

What’s needed-Preferred Qualifications:

• High school diploma or GED
• Fashion Retail experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!