Retail Store Associate

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 29,000 - 35,000; Full time

Job summary

A leading nonprofit organization seeks a Retail Store Associate to enhance customer interactions and store operations. The ideal candidate will deliver exceptional service while supporting team goals and demonstrating attention to detail. Join a mission-driven team that changes lives through employment and education!

Benefits

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation, Holiday, & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Qualifications

• Effective communication with customers and team members is crucial.
• Ability to stand, bend, and lift 50 pounds continuously.

Responsibilities

• Provide excellent customer service during daily store operations.
• Prepare donated items for sale and maintain store cleanliness.
• Ensure proper merchandise rotation and adhere to GIMT standards.

Skills

Communication

Problem-solving

Attention to detail

Basic math

Basic computer skills

Education

No High School Diploma or GED

Job description

Job Location

Outlet II

Job Summary:

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Our Retail Store Associates properly prepare donated items for retail sale. They thrive knowing that serving customers and donors is a priority.

The Retail Store Associate will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

Cashier

• Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests.
• Performs register tasks including verifying funds, accurately counting down register, maintains cleanliness and stocking register areas.
• Follows proper phone etiquette and uses paging system.
• Follows all GIMT loss prevention procedures.
• Maintains all floor visual presentations, i.e. houseware end caps, H-rack displays, shoe racks.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including store, processing area, donation center, restrooms and dressing rooms).
• Ensures the proper rotation of all store merchandise.
• Follows retail dress code policy.
• Able to perform opening and closing procedures per retail policy.
• Perform other duties as assigned by management.

Production

• Responsible for pricing donated product to meet production standards and goals for store sales.
• Responsible for selecting quality donated product within Goodwill stores to meet goals for E-Commerce.
• Promotes and adheres to GIMT’ mission and values.
• Keeps store stocked in accordance with production goals by transferring saleable items to sales floor.
• Prepares products for shipping in accordance with the standard operating procedure.

All Areas

• Readily available to customers and exhibiting a high level of customer service.
• Be at designated work area ready to work by the scheduled time.
• Accurately and efficiently follow GIMT merchandising standards, i.e.: product placement and stock rotation.
• Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
• Helps contribute to a safe, welcoming environment for employees and customers.
• Wears personal protective gear.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms. Will use typical janitorial mechanical equipment, i.e. floor scrubber).
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Perform other duties as assigned by management.

Minimum Qualifications

Required Skills:

Education

• No High School Diploma or GED, required.

Experience

• No previous experience required.

Knowledge and Skills

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Able to problem-solve, prioritize and be able to multi-task.
• Excellent decision-making skills.
• Strong attention to details.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to operate cash register.
• Basic computer skills (Basic Excel and E-mail).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in retail, customer service or production is preferred.

Physical and Work Condition Requirements

• Must be able to stand, bend and reach for the duration of your shift.
• Must be able tolift, push and pull a minimum of 50 pounds.
• Material Handler must be able to drive forklift.
• Donation Attendants must be able to lift, push and pull a minimum of 50 pounds.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program

Part-Time Benefits: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program