Retail Store Associate

Socket.dev; Lincoln Park (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Hourly pay $16-19

401k & Roth IRA

Employee discounts

EAP resources

Referral bonus

Job summary

Rowan in Lincoln Park is seeking an enthusiastic Retail Store Associate to deliver a warm, celebratory piercing and shopping experience. You will greet customers, assist with ear piercings, and recommend hypoallergenic jewelry while upholding cleanliness and safety standards.

You'll work weekends and some evenings, collaborate with the Studio Manager and Studio Nurse Piercers, handle transactions, restock supplies, and grow product knowledge to meet sales targets and brand goals.

Qualifications

• Retail or service industry experience is a plus.
• Must be able to work weekends, nights and holidays.
• Independent thinker with a can do attitude.
• Love jewelry and helping customers choose their earrings!
• Deliver exceptional customer service.
• Thrive in a busy environment and stay productive when itâs quieter.
• Enjoys spending time with people.
• Nice, friendly, outgoing, and easy to get along with.
• Team player and flexible to lend a hand.
• Strong communication skills.
• Strong basic math skills.
• Role may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist; lift up to 25 pounds.
• Standing for a full 8-hour shift.
• Committed to accommodations for disabilities when feasible.

Responsibilities

• Greet customers and create a celebratory environment.
• Check customers in or help them book appointments using POS and systems.
• Help customers choose and style piercing and jewelry.
• Answer questions about piercing procedures, aftercare, and product details.
• Promote and upsell products including non-piercing jewelry and aftercare kits.
• Maintain up-to-date knowledge of products, materials, styles and care instructions.
• Meet or exceed sales targets and convert piercing customers to non-piercing jewelry purchases.
• Keep the studio clean, organized, and stocked with supplies.
• Follow health and safety regulations and assist with inventory management.
• Collaborate with Studio Manager and Studio Nurse Piercers; participate in meetings and training.
• Process transactions accurately and manage returns/exchanges.
• Maintain accurate customer records and consent/waiver forms.

Skills

Strong communication skills

Customer service focus

Sales experience

Team player

Flexibility

Job description

About This Role:

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Lincoln Park studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowanâs high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Ideal Availability:

We are seeking candidates with availability on weekends, Mondays, and Thursdays, along with flexibility to provide coverage throughout the week as needed.

What you'll be doing as a Retail Store Associate:

Customer Service:

• Warmly greet, and welcome, customers helping create a celebratory environment.
• Check customers in or help them book an appointment leveraging POS, technology and software systems.
• Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.

Sales & Product Knowledge:

• Promote and upsell Rowanâs products, including non-piercing jewelry, aftercare kits, and other related items.
• Maintain up-to-date knowledge of Rowanâs product offerings, including materials, styles, and care instructions.
• Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowanâs services and products to customers and converting piercing customers into non-piercing jewelry customers.

Studio Maintenance + Operations:

• Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
• Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.

Team Collaboration:

• Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers.
• Participate in team meetings and training sessions to continuously improve skills and product knowledge.
• Support the team in achieving studio-wide goals and maintaining a positive work environment.

Administrative Duties:

• Process transactions accurately, including sales, returns, and exchanges.
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Experience we're looking for:

• Retail or service industry experience is a plus.
• You must be able to work weekends, nights and holidays.
• An independent thinker with a can do attitude.
• You love jewelry and helping customers choose their earrings!
• You pride yourself on delivering exceptional customer service.
• You thrive in a busy environment and know how to keep busy when itâs quieter.
• You enjoy spending time with people.
• You are nice, friendly, outgoing, and easy to get along with.
• You like being part of a team.
• You are flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.
• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
• You make a commitment and stick to it!

Benefits & Perks

• Compensation: $16-19 per hour + commission!
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Employee Assistance Program (EAP) Resources.
• Team Member Referral Bonus plan for Studio positions.

$16 - $19 an hour

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual âon-siteâ interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If youâre on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (âprotected characteristicsâ).