Retail Store Associate

Goodwill Western Missouri and Eastern Kansas; Lee's Summit, City of Rochester (MO, NY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Store Associate to join their team. This dynamic role involves ensuring a positive customer experience while maintaining store operations. Responsibilities include stocking merchandise, managing cash transactions, and adhering to safety protocols. Ideal candidates will have a background in customer service and be comfortable handling cash. Join this mission-driven organization and contribute to a team that values community support and sustainability. This position offers flexible hours, making it a great opportunity for those looking to balance work and personal commitments.

Qualifications

• Experience in customer service preferred.
• Comfort with handling cash and operation of a cash register.
• Ability to perform job duties safely.

Responsibilities

• Stocking merchandise and maintaining store cleanliness.
• Operating cash register and handling customer transactions.
• Ensuring safety and security of the store environment.

Skills

Customer Service

Cash Handling

Active Listening

Stocking

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Cash Register

POS System

Hand Stacker

Pallet Jack

Job description

Summary/Objective

Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes. Associates are expected to reach position metric four weeks after training ends.
• Maintaining appropriate security of cash and donated goods.
• Operate register, as directed.
• Complying with agency policies and procedures.
• Ensuring a high level of customer service both front and back.
• Performing duties according to safety expectations and procedures.
• Ensuring the physical safety of the back room and sales floor.
• Communicating safety issues and concerns to ensure quick resolution.
• Ability to operate a cash register and POS system.
• Ability to count change, count down cash drawers, and complete accompanying paperwork.
• Greeting customers, accepting donations, and issuing receipts.
• Operating a hand stacker and pallet jack.
• General store upkeep including sweeping, mopping, glass cleaning, and bathroom maintenance.

Production

• Ensuring quick placement of high-quality, processed goods to the sales floor.
• Assisting to meet production numbers as set by divisional management.
• Ensuring loss prevention and process flow guidelines are followed.
• All other duties as assigned by the General Manager.

Work Environment

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work/Travel

This is a non-exempt position. Hours vary based on the needs of the business, including nights, weekends, and holidays. Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Qualifications

The Retail Store Associate should have the following:

• Experience in customer service preferred.
• Comfort with handling cash and operation of a cash register.
• Understanding of the importance of the donor process and how it supports the mission.
• Ability to perform job duties safely.
• At least 6 months of work history, unless this is their first job.
• High school diploma or equivalent is not required.
• Operation of the hand stacker will require the ability to become certified in its operation.

Competencies and Values

Every leader must demonstrate these competencies:

Achieves:	Accountability Initiative Mission Focused and Financially Aware Develops: Collaboration/Builds Relationships Organizational Skills/Planning/Project Management Develop Self and Others
Leads:	Adaptability/Leading Change Communication Innovation/Strategic Vision Problem Analysis/Decision Making Integrity Interpersonal/Emotional Intelligence

Our values guide our actions:

• Lead: Everyone has value - Help them find it and celebrate it
• Grow: Learn constantly and strive to better ourselves
• Partner: Be good citizens, maximize the value of donations, and support sustainability
• Innovate: Always seek new and better ways to accomplish our mission
• One Agency: Work collaboratively to build a legacy for future generations

All employees should demonstrate appreciation of the community's trust through donated goods.

AAP/EEO Statement

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.